NPS
81
21 responses
Selected period
21 responses
86%
18 Promoters
10%
2 Passives
5%
1 Detractor

NPS over time

NPS
81
21 responses
Selected period
86%
18 Promoters
10%
2 Passives
5%
1 Detractor
9

Amazing app and clothes.

8

Got the app after Apple featured it. Don’t shop much on my phone, but your app makes it super easy and fast. Love your cashmere sweaters. Getting them in every color.

9

The app is really good looking and super easy to use.

9

Being able to pin items straight from the app to my boards is great.

10

My new favorite way to spend an evening is browsing around on your new iPad app.

10

The app is awesome on my iPad. Appreciate all the detailed photos of the stitching and buttons.

10

Used your new app to see what some of your new patterns would look like on my body, really neat stuff.

10

Now that I know my size in your shirts, I order them in bulk from the app while watching TV. So smooth.

9

Best shopping app on my phone. I’ve even ordered stuff on the bus. Never thought I’d do that, but it’s just so easy.

4

Been trying to order for a couple days, but the app crashes every time I get to the checkout process. Just about to give up.

9

My order arrived super fast. UPS was at my doorstep the next day after ordering from your app. That doesn’t happen often. Keep it up!

10

I used to shop on the weekends, but now I save a ton of time and can order straight from your app while riding the bus. So cool.

9

I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

9

Big fan. Been using your app since the beta. Changed the way I shop, since I can order in quick bursts and with free shipping I’m a bit addicted :)

9

Not a big shopper, so being able to get basics straight from your app while I have time to kill is really great, plus the your stuff fits me the best.

9

Downloaded the app a couple weeks ago when you were featured. Loved the new customer on-boarding experience, really solid orientation and I’m wearing my new t-shirt as I type this :)

9

Found you through an ad on Facebook. The clothes looked great so I installed your app. Been really impressed. The quality, fit, and price are all super. Much cheaper than J.Crew and Madewell.

10

Lost my luggage on a trip cross country and used your app and overnight shipping to have new stuff waiting for me at my destination when my connection arrived, how cool! Saved my butt.

9

This was my first order with you guys and it couldn’t have gone better. It’s always risky trying a new brand, but the denim I got was just the right fit and the wash looked exactly like it did in the app. Plus who can complain with free shipping and returns.

9

My girlfriend told me to get your app, put it on the iPad and started browsing. Liked the look of your basics. Solid stuff. Ordered some of your shirts and they fit great and are super soft. Now I can just order new shirts from you guys, no more going to the mall.