NPS
0
8 responses
Selected period
8 responses
38%
3 Promoters
25%
2 Passives
38%
3 Detractors

NPS over time

NPS
0
8 responses
Selected period
38%
3 Promoters
25%
2 Passives
38%
3 Detractors
9

I wear your jeans everyday. I tell all my friends, if they need denim, get it from Hem & Stitch.

8

Love that you guys offer free shipping and free returns. I hate when people don’t. Not sure my friends really have the same taste as me.

0

Nothing fits me. I’m a bigger guy, so maybe you are focusing on super tiny guys, but can’t recommend you to my friends since I don’t wear any of your stuff.

9

My sister works for you, so I get the friends and family discount. Love it. Since my whole family already shops with you, not too many people I know who don’t know about you already :)

3

I don’t talk about fashion with my friends. I really only buy underwear and undershirts from you guys anyway, nothing that special. Sort of expensive compared to what you can get at a big box store too.

10

Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.

4

Your Oxfords are a great cut and quality, but the material is a bit heavy. I live in Hawaii and so a linen or lighter weight cotton would be amazing. Most of my friends live here, so we all wear shorts and t-shirts most of the time.

8

One of my friends actually told me about you a couple months back. Since then I’ve been hooked. I’ve bought in the stores dozens of times. The style is just the right balance of trendy and timeless. Plus the materials are super high quality. Washed some of shirts a bunch of times and no sign of fading.