NPS
80
35 responses
Selected period
35 responses
89%
31 Promoters
3%
1 Passive
9%
3 Detractors

NPS over time

NPS
80
35 responses
Selected period
89%
31 Promoters
3%
1 Passive
9%
3 Detractors
9

The stores are great, the site is great, the clothes are great. My only nit would be I wish you had a line for huskier guys like me.

9

Great great great. My new favorite clothing brand. I think I own one of everything you sell :)

10

Great quality and great service. Tops.

10

Everything fits great, and the customer support person I spoke to about sizing was really helpful. Wish everyone was as great as Hem & Stitch.

10

The perfect balance of great quality and fair price. I hate when companies skimp on quality to save a few bucks, Hem & Stitch has stayed true to their founding of great quality.

9

Being able to pin items straight from the app to my boards is great.

10

The fit of my new sweaters are great. Got them in every color you offered.

9

Your jeans fit me great. Plus I love your wash options, nothing crazy. Understated and reserved.

9

Searching your site is the best out there, such great shots of the clothes and no duds :)

9

When I visited the shop I was really impressed with how friendly the staff was. And everything always fits great.

10

Incredible value and quality for the price, plus the stores are always a great source of inspiration for the looks.

9

Love love love your sweaters. They fit great, are super soft, and the price is right. Couldn’t ask for anything more.

9

I tell everyone I know about you guys, I’ve always had great experiences with your customer care team when something wasn’t quite right or I wanted to know where my order was. I’m not a very technical guy, so it’s great to know there are real humans who can help answer a simple question.

9

I don’t like to spend much on my wardrobe, and so Hem & Stitch helps me stretch my budget and look great too.

9

The best t-shirt I’ve ever owned. Lasts forever, incredible soft, great fit and just the right stretch. Now I need 50 more :)

9

Bought a new pair of jeans and they just arrived a couple days ago. Breaking them in and they are already fitting great.

9

The cut of most jeans are too baggy and saggy. Your’s fit great. Really happy with the way they feel and look. Great wash too.

9

Super soft t-shirts. And they are such a great price. I’d have to pay 2 or 3 times more at a designer fashion house for this quality.

9

Not a big shopper, so being able to get basics straight from your app while I have time to kill is really great, plus the your stuff fits me the best.