NPS
77
31 responses
Selected period
31 responses
84%
26 Promoters
10%
3 Passives
6%
2 Detractors

NPS over time

NPS
77
31 responses
Selected period
84%
26 Promoters
10%
3 Passives
6%
2 Detractors
10

I just ordered a bunch of your cashmere sweaters. I’m in love.

9

I buy all my basics from ya’ll. It’s super convenient since your store is just a couple blocks from my work.

9

The best t-shirt I’ve ever owned. Lasts forever, incredible soft, great fit and just the right stretch. Now I need 50 more :)

9

Best shopping app on my phone. I’ve even ordered stuff on the bus. Never thought I’d do that, but it’s just so easy.

9

Bought a new pair of jeans and they just arrived a couple days ago. Breaking them in and they are already fitting great.

10

The sale rack in the store is my favorite spot. Always really high quality stuff, not like other places that just put junk in the sale section.

10

I hate to shop, so free shipping and free returns means I can order from my sofa and then just return what I don’t want to keep.

9

I’m super picky about basics and so when I found Hem & Stitch I breathed a sigh of relief. I could stop searching and just buy from you guys.

9

I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

9

My girlfriend has been encouraging me to branch out of just t-shirts and jeans and your sweaters and oxfords are really comfortable and make my girlfriend super happy.

8

Super friendly staff. Store was very clean and well organized. It was brand new so there wasn’t a ton of stock just yet. I’ll be back in a few months.

10

Been a long time customer. Found you through your San Francisco shop. Wandered in one afternoon and have been hooked ever since. Now I buy on your site and in the store, just depends.

9

The site is really fast and easy to use. Got a bunch of t-shirts last month and a new pair of jeans just the other day. They are exactly the same color as on the site, that rarely happens.

10

Been looking for the perfect coat for winter and found you guys on Pinterest. It just arrived and is even better than I expected. Super soft and heavy. Just what I wanted and so much less than the luxury brands.

9

I just moved to the east coast and am not used to needing to layer. So I bought a bunch of sweaters and heavier shirts, and couldn’t be happier. They are both stylish and functional. I’m warm and looking good :)

4

My friend turned me on to you guys a while ago and things started off great. Bought a few sweaters and such, but this seasons look is just a bit too nuts for me. I think I’ll be going back to my tried and true brands again.

9

Been looking for the quintessential oxford to fill out my weekend wardrobe. Been a bit obsessed, but your’s is just what I’ve been looking for. It fits great, the material is sturdy, and super soft too. I bought 10 and they are my favorite pieces now.

9

I wish you offered a wider selection of coats and jackets. The hoodie is great, but I live in Alaska and so I need to wear a lot more cold weather gear. Maybe even flannel lined jeans etc. Love your style, just not warm enough for here.

10

I used to work and retail and so I know how tough it can be, your staff is just the best. Never had a bad interaction with them and they are super knowledgeable about the origin of the materials, construction, stock levels, discounts. It’s kinda crazy.

2

My order never arrived. I checked with customer support about it and they have no record of it. They said they’d investigate and report back, but never did. Disappointed since I had heard great things. Would love to be a customer, just wish this was handled more promptly.