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NPS
86
22 responses
Selected period
22 responses
91%
20 Promoters
5%
1 Passive
5%
1 Detractor

NPS over time

NPS
86
22 responses
Selected period
91%
20 Promoters
5%
1 Passive
5%
1 Detractor

22 responses

22 responses

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10
Peyton Morgan ✉
3 list
9 days ago

Your sales are always a big deal. The free shipping and returns are great and customer service has always been crazy helpful and quick to respond. It’s like they never sleep.

2
London Powell ✉
3 list
8 days ago

Not enough discounts. Everyone else is always offering me discount codes. Your few sales aren’t enough.

9
Piper Robertson ✉
3 list
3 days ago

I shop at a bunch of different sites, but I always find myself pinning your stuff most :)

10
Cayden Reid ✉
3 list
11 days ago

My best friend told me about you last year and since then I’m a convert. The stores are super convenient and are always super well stocked. Don’t think I’ve ever not been able to find what I wanted. And I’m always the size that goes first everywhere else.

9
Valerie Bradley ✉
13 days ago

When I visited the shop I was really impressed with how friendly the staff was. And everything always fits great.

10
Layla Lynch ✉
3 list
2 days ago

Incredible value and quality for the price, plus the stores are always a great source of inspiration for the looks.

10
Gabrielle Fleming ✉
3 list
20 hours ago

When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.

9
Amelia Mendoza ✉
3 list
3 days ago

Your style is a perfect match for mine, so for me it’s always a struggle to decide what to remove from my cart :)

9
Ella Burton ✉
3 list
10 days ago

I’ve always had a hard time finding the perfect jean. Now I have. Just got my first pair from you last week and they fit perfectly. Don’t change!

9
Nathan Holland ✉
3 list
10 days ago

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.

10
Asher Phillips ✉
3 list
2 days ago

Just got another delivery of jeans and shirts i ordered last night, super fast delivery (as always) and I get more compliments when I wear my Hem & Stitch stuff than anything else.

9
Trevor Gibson ✉
3 list
6 days ago

I always have a hard time finding jeans that fit, you’re are incredible and the person who helped me was actually really nice and didn’t make me feel rushed. Found a great new pair.

9
Nolan Peters ✉
11 days ago

As a smaller guy, it can be hard to find good looking stuff that also fits without needing to get it tailored. Hem & Stitch always has the best stuff in a size that fits me great.

9
Brooke Caldwell ✉
8 days ago

I could spend hours in your store. Usually I take a peek at what’s new, then try on a bunch of things. Funny thing is I always end up getting more than I planned to, but that’s not your fault ;)

10
Sarah Gardner ✉
3 list
13 days ago

I must buy something every week. I love that I can quickly return, for free, online or stop by the store if that’s easier too. The site does a great job of showing off the details and the feel always matches what I was expecting.

9
Allison Patterson ✉
4 days ago

Been a customer for over a year and expect to be a customer for many more to come. Only request is that you add a wait list feature for when things go out of stock. I seem to always miss when they come back in-stock.

10
Alana Perkins ✉
3 list
3 days ago

Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.

9
Aubrey Ortiz ✉
4 days ago

This was my first order with you guys and it couldn’t have gone better. It’s always risky trying a new brand, but the denim I got was just the right fit and the wash looked exactly like it did in the app. Plus who can complain with free shipping and returns.

9
Carson Howard ✉
3 list
18 hours ago

The quality of the clothing is excellent. My mother is a seamstress and she’s always commenting on the meticulous care given to the stitches on my Hem & Stitch sweaters. The store was closed the day I tried to visit, but I had the next day off so I came back.

9
Tanner Franklin ✉
7 days ago

I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.