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NPS
45
11 responses
Selected period
11 responses
64%
7 Promoters
18%
2 Passives
18%
2 Detractors

NPS over time

NPS
45
11 responses
Selected period
64%
7 Promoters
18%
2 Passives
18%
2 Detractors

11 responses

11 responses

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9
Violet Fowler ✉
3 list
8 days ago

I found you guys on Pinterest, really loved the look and so I bought a blouse, really impressed. Just the right amount of sheer. And it arrived super fast.

9
Ella Washington ✉
3 list
13 days ago

Everything fits pretty good, but the sweaters pill more than any other sweaters in my closet. But all your other stuff is the best I’ve ever bought. So a big fan.

9
Derek Burton ✉
3 list
2 days ago

My girlfriend bought me a new pair of jeans last weekend and they are my new favorite jeans. Great wash and fit. Hadn’t heard of Hem & Stitch before but now I’m a convert.

3
Easton Hicks ✉
3 list
8 days ago

I took in a trench I bought to exchange it for a slightly smaller size, but because I didn’t have my receipt I was told I couldn’t. What the heck! It’s obviously your coat.

7
Ian Diaz ✉
3 list
5 days ago

Appreciate how you make the process of buying super quick. Unfortunately the sweater I bought was a bit too small. Said it would fit my chest dimensions, but I guess not. Now I need to return it.

9
Lyla Hoffman ✉
a day ago

Love being able to make returns at the store for the things I bought online. So much better than printing a return label and shipping it out. Plus I can walk out with something new on the spot.

9
Aniyah Thomas ✉
3 list
3 days ago

I bought one blouse and it ripped the third time I wore it. When I went to return it the customer support person was super helpful and took it back no questions asked. Really impressed. Customer for life now.

9
Lincoln Morris ✉
3 list
16 hours ago

I just moved to the east coast and am not used to needing to layer. So I bought a bunch of sweaters and heavier shirts, and couldn’t be happier. They are both stylish and functional. I’m warm and looking good :)

9
Colton Jacobs ✉
10 days ago

Been looking for the quintessential oxford to fill out my weekend wardrobe. Been a bit obsessed, but your’s is just what I’ve been looking for. It fits great, the material is sturdy, and super soft too. I bought 10 and they are my favorite pieces now.

8
Alexa Simpson ✉
3 list
13 days ago

One of my friends actually told me about you a couple months back. Since then I’ve been hooked. I’ve bought in the stores dozens of times. The style is just the right balance of trendy and timeless. Plus the materials are super high quality. Washed some of shirts a bunch of times and no sign of fading.

1
Harrison Ward ✉
3 list
7 days ago

I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!