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NPS
74
39 responses
Selected period
39 responses
82%
32 Promoters
10%
4 Passives
8%
3 Detractors

NPS over time

NPS
74
39 responses
Selected period
82%
32 Promoters
10%
4 Passives
8%
3 Detractors

39 responses

39 responses

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9
Violet Fowler ✉
3 list
8 days ago

I found you guys on Pinterest, really loved the look and so I bought a blouse, really impressed. Just the right amount of sheer. And it arrived super fast.

9
Andres Herrera ✉
3 list
2 days ago

The app is really good looking and super easy to use.

10
Mila Montgomery ✉
3 list
23 hours ago

Made a return the other day and it was really pleasant.

10
Gage Harrison ✉
3 list
12 days ago

Love the colors you guys offer. Most men’s clothes are really dull.

9
Valerie Bradley ✉
13 days ago

When I visited the shop I was really impressed with how friendly the staff was. And everything always fits great.

10
Lilly Holmes ✉
3 list
5 days ago

Used your new app to see what some of your new patterns would look like on my body, really neat stuff.

10
Christian Hamilton ✉
3 list
8 days ago

Everything fits great, and the customer support person I spoke to about sizing was really helpful. Wish everyone was as great as Hem & Stitch.

9
Jeremiah Bishop ✉
10 days ago

I wear your hoodie almost everyday. It’s really soft and comfortable. It was more expensive than previous ones I had ordered. But I love you guys.

9
Katelyn Mendoza ✉
5 days ago

I browse a lot online, but really love being able to come into the store to try things on and see the colors in real life.

9
Reagan Medina ✉
3 list
3 days ago

The site is super fast, and I love the big images, makes it really easy to see the details and what the material will look like.

8
Violet Payne ✉
3 list
1 hours ago

Love that you guys offer free shipping and free returns. I hate when people don’t. Not sure my friends really have the same taste as me.

8
Adrian Riley ✉
13 days ago

My husband got me a gift certificate for you guys last Christmas since he noticed me browsing around your store. So last week I went in to peruse and I ended up buying a really nice skirt. It’s really nice, but a bit annoying it is dry clean only. I am not a dry cleaners person, so while it’s lovely, I don’t end up wearing it much.

10
Ayden Walker ✉
3 list
5 days ago

The sale rack in the store is my favorite spot. Always really high quality stuff, not like other places that just put junk in the sale section.

8
Lila Vasquez ✉
3 list
5 days ago

The fitting rooms in your stores are really nice. Some stores have super tiny ones that are claustrophobic. so I appreciate that they have more room and hooks.

9
Omar Russell ✉
8 days ago

My girlfriend has been encouraging me to branch out of just t-shirts and jeans and your sweaters and oxfords are really comfortable and make my girlfriend super happy.

7
Eli Diaz ✉
3 list
7 days ago

Your new stores are really sharp. But your sizing is super wacky. I’m a Medium at most places but with you I am a large? Who are you designing for?

9
Jeremiah Larson ✉
a day ago

Ordered 3 pair of jeans last week. They arrived super fast and love them. And really love the washing instructions you give. Never knew you don’t wash jeans every week.

9
Camden Davis ✉
3 list
13 days ago

Not a big shopper, so being able to get basics straight from your app while I have time to kill is really great, plus the your stuff fits me the best.

9
Ella Grant ✉
3 list
4 days ago

Stumbled upon your site when someone posted your latest collection on Facebook. Been really excited by my new trench. Always wanted one, and finally decided to treat myself. Glad I did.

10
Malachi Arnold ✉
3 list
3 days ago

Saw an ad on Twitter and really liked the style. Every order has arrived super quick and love that it’s free. I hate when other sites have free shipping but it’s slow.