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NPS
77
39 responses
Selected period
39 responses
79%
31 Promoters
18%
7 Passives
3%
1 Detractor

NPS over time

NPS
77
39 responses
Selected period
79%
31 Promoters
18%
7 Passives
3%
1 Detractor

39 responses

39 responses

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9
Isaac Howell ✉
3 list
7 days ago

Best shopping experience I’ve had in a long time. App was super easy to use, checkout was quick, and everything arrived super fast. Love it.

9
Andres Herrera ✉
3 list
2 days ago

The app is really good looking and super easy to use.

10
Cayden Reid ✉
3 list
11 days ago

My best friend told me about you last year and since then I’m a convert. The stores are super convenient and are always super well stocked. Don’t think I’ve ever not been able to find what I wanted. And I’m always the size that goes first everywhere else.

9
Mason Morales ✉
3 list
4 days ago

Ordered a few t-shirts a couple nights back and they arrived the next day, super fast. Love them.

9
Jesse Daniels ✉
4 days ago

Great value for the quality, love that you are super upfront about everything and where you’re materials are sourced.

9
Hayden Graves ✉
3 list
9 days ago

Wandered into your shop the other day and ended up buying a bunch of your super soft t-shirts. I couldn’t find my size, but Rachael was super helpful in locating some in the exact color I wanted. I’ve told all my girlfriends to check you guys out when they are downtown.

9
Brooklyn Hughes ✉
11 days ago

Love love love your sweaters. They fit great, are super soft, and the price is right. Couldn’t ask for anything more.

9
Maddox Shaw ✉
9 days ago

I buy all my basics from ya’ll. It’s super convenient since your store is just a couple blocks from my work.

9
Caden Burke ✉
3 list
10 days ago

I couldn’t make up my mind between two pairs of jeans and Amy at the SF shop was super helpful. Old fashioned customer service.

10
Camila Martinez ✉
3 list
2 days ago

My boyfriend was super sweet and got me a gift certificate to your store for my birthday and I got a new pair of jeans. Love the way they hug my curves and the wash is just dark enough without being too dark. Plus the quality is incredible, other jeans at your price point are so thin and fray super easy.

9
Micah Simpson ✉
3 list
6 days ago

My order arrived super fast. UPS was at my doorstep the next day after ordering from your app. That doesn’t happen often. Keep it up!

9
Reagan Medina ✉
3 list
3 days ago

The site is super fast, and I love the big images, makes it really easy to see the details and what the material will look like.

9
Megan James ✉
3 list
7 days ago

I’m super picky about basics and so when I found Hem & Stitch I breathed a sigh of relief. I could stop searching and just buy from you guys.

9
Cayden Long ✉
3 list
5 days ago

I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

8
Lila Vasquez ✉
3 list
5 days ago

The fitting rooms in your stores are really nice. Some stores have super tiny ones that are claustrophobic. so I appreciate that they have more room and hooks.

9
Omar Russell ✉
8 days ago

My girlfriend has been encouraging me to branch out of just t-shirts and jeans and your sweaters and oxfords are really comfortable and make my girlfriend super happy.

9
Violet Fowler ✉
3 list
8 days ago

I found you guys on Pinterest, really loved the look and so I bought a blouse, really impressed. Just the right amount of sheer. And it arrived super fast.

7
Eli Diaz ✉
3 list
7 days ago

Your new stores are really sharp. But your sizing is super wacky. I’m a Medium at most places but with you I am a large? Who are you designing for?

9
Jeremiah Larson ✉
a day ago

Ordered 3 pair of jeans last week. They arrived super fast and love them. And really love the washing instructions you give. Never knew you don’t wash jeans every week.

8
Nathan Gordon ✉
3 list
8 days ago

Got the app after Apple featured it. Don’t shop much on my phone, but your app makes it super easy and fast. Love your cashmere sweaters. Getting them in every color.