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The Delighted blog

Craft meaningful surveys and even better experiences through easy guides, how-to tips, and product updates — all located in the Delighted blog.

Creating Surveys
Once you discover the power of surveying customers and implementing their feedback, it’s easy to want to scale your feedback program to send more surveys, more frequently. […]
Mitali Shukla
survey fatigue blog post featured image
Post-event survey questions blog post featured image
35 post-event survey questions to ask for event feedback
AI recommended questions blog post featured image
Introducing AI Recommended Questions
NPS email blog post featured image
NPS email: A complete guide (with tips & examples)
multiple choice questions blog post featured image
Multiple choice questions: Types, examples, and tips 
What is the customer lifecycle? Definition, stages, and tips
Introducing Delighted Surveys: A simple and delightful all-in-one survey experience
Employee survey blog post featured image
Employee surveys: Types, tips, and how-to guide
Customer testimonials blog post featured image
8 customer testimonial examples and how to use them
Digesting negative feedback blog post featured image
Navigating negative feedback: 5 tips for managing feedback burnout
Demographic survey questions blog post featured image
12 demographic survey questions (with examples) 
Open ended questions blog post featured image
Open-ended questions: Definition, examples, and tips
5 ways to use star surveys blog post OG image
5 popular ways to use 5-star surveys [Video]
QR code survey featured image
How to create a QR code survey: Gather feedback wherever your customers are
customer touchpoints featured image
What are customer touchpoints and how to identify them (with examples)
Experience Management 101
What is the customer lifecycle? Definition, stages, and tips
What are customer touchpoints and how to identify them (with examples)
Creating Surveys
Survey fatigue: What it is, why it happens, and how to avoid it
35 post-event survey questions to ask for event feedback
Distributing Surveys
NPS email: A complete guide (with tips & examples)
5 popular ways to use 5-star surveys [Video]

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
Andy Dunn
Founder and CEO
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
JT Marino
Founder
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Amanda Richardson
VP Product