CES
81
449 responses
Last 30 days
5343 responses
81%
362 Agrees
10%
44 Neutrals
10%
43 Disagrees

CES over time

30-day CES
81
449 responses
Last 30 days
81%
362 Agrees
10%
44 Neutrals
10%
43 Disagrees
5

When I visited the shop I was really impressed with how friendly the staff was. And everything always fits great.

5

My wife got me one of your cashmere sweaters for my birthday, now I have 6. They are super soft and fit my slimmer build great. And now I order t-shirts from my phone when I start to run low.

5

Wandered into your shop the other day and ended up buying a bunch of your super soft t-shirts. I couldn’t find my size, but Rachael was super helpful in locating some in the exact color I wanted. I’ve told all my girlfriends to check you guys out when they are downtown.

5

I hate to shop, so free shipping and free returns means I can order from my sofa and then just return what I don’t want to keep.

5

Fast shipping, incredibly generous return policy, and amazing clothes I can’t find anywhere else. Pretty rad.

2

My order never arrived. I checked with customer support about it and they have no record of it. They said they’d investigate and report back, but never did. Disappointed since I had heard great things. Would love to be a customer, just wish this was handled more promptly.

5

The best t-shirt I’ve ever owned. Lasts forever, incredible soft, great fit and just the right stretch. Now I need 50 more :)

5

Probably ordered 50 times from you guys and each time have been impressed with the quality, consistency, and speed. I didn’t think you could do it time and time again.

5

My girlfriend asked me if I had gotten a new haircut or done something different last night at dinner. I had to tell her it was my new Hem & Stitch outfit :).

5

My sister works for you, so I get the friends and family discount. Love it. Since my whole family already shops with you, not too many people I know who don’t know about you already :)

5

Been on the hunt for a new jacket for a trip I’m going on and got an email about your new trench. So I went into the store to check it out and fell in love. Bought it on the spot. The color, length, buttons, lining, everything was exactly how I had imagined it. It’s like you were in my head when you designed it.

5

I love being able to visit your stores and try things on and make sure everything fits. I usually browse around online, but end up buying in the store.

5

Great great great. My new favorite clothing brand. I think I own one of everything you sell :)

5

Now that I know my size in your shirts, I order them in bulk from the app while watching TV. So smooth.

1

Nothing ever fits. Your sizing it way off. Don’t know who you are designing for, but it certainly isn’t me.

2

The sweaters I ordered were supposed to be charcoal, but they look way different than they did on my iPad.

5

Never thought I’d be a fan of a fashion company, but I am now.

5

Ordered 3 pair of jeans last week. They arrived super fast and love them. And really love the washing instructions you give. Never knew you don’t wash jeans every week.

5

Amazing. Every detail is perfect.

1

I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!