When I visited the shop I was really impressed with how friendly the staff was. And everything always fits great.
My wife got me one of your cashmere sweaters for my birthday, now I have 6. They are super soft and fit my slimmer build great. And now I order t-shirts from my phone when I start to run low.
Wandered into your shop the other day and ended up buying a bunch of your super soft t-shirts. I couldn’t find my size, but Rachael was super helpful in locating some in the exact color I wanted. I’ve told all my girlfriends to check you guys out when they are downtown.
I hate to shop, so free shipping and free returns means I can order from my sofa and then just return what I don’t want to keep.
Fast shipping, incredibly generous return policy, and amazing clothes I can’t find anywhere else. Pretty rad.
My order never arrived. I checked with customer support about it and they have no record of it. They said they’d investigate and report back, but never did. Disappointed since I had heard great things. Would love to be a customer, just wish this was handled more promptly.
The best t-shirt I’ve ever owned. Lasts forever, incredible soft, great fit and just the right stretch. Now I need 50 more :)
Probably ordered 50 times from you guys and each time have been impressed with the quality, consistency, and speed. I didn’t think you could do it time and time again.
My girlfriend asked me if I had gotten a new haircut or done something different last night at dinner. I had to tell her it was my new Hem & Stitch outfit :).
My sister works for you, so I get the friends and family discount. Love it. Since my whole family already shops with you, not too many people I know who don’t know about you already :)
Been on the hunt for a new jacket for a trip I’m going on and got an email about your new trench. So I went into the store to check it out and fell in love. Bought it on the spot. The color, length, buttons, lining, everything was exactly how I had imagined it. It’s like you were in my head when you designed it.
I love being able to visit your stores and try things on and make sure everything fits. I usually browse around online, but end up buying in the store.
Great great great. My new favorite clothing brand. I think I own one of everything you sell :)
Now that I know my size in your shirts, I order them in bulk from the app while watching TV. So smooth.
Nothing ever fits. Your sizing it way off. Don’t know who you are designing for, but it certainly isn’t me.
The sweaters I ordered were supposed to be charcoal, but they look way different than they did on my iPad.
Never thought I’d be a fan of a fashion company, but I am now.
Ordered 3 pair of jeans last week. They arrived super fast and love them. And really love the washing instructions you give. Never knew you don’t wash jeans every week.
Amazing. Every detail is perfect.
I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!