CSAT
81
448 responses
Last 30 days
5343 responses
81%
361 Satisfieds
10%
43 Neutrals
10%
44 Dissatisfieds

CSAT over time

30-day CSAT
81
448 responses
Last 30 days
81%
361 Satisfieds
10%
43 Neutrals
10%
44 Dissatisfieds
5

I wear your hoodie almost everyday. It’s really soft and comfortable. It was more expensive than previous ones I had ordered. But I love you guys.

5

My boyfriend was super sweet and got me a gift certificate to your store for my birthday and I got a new pair of jeans. Love the way they hug my curves and the wash is just dark enough without being too dark. Plus the quality is incredible, other jeans at your price point are so thin and fray super easy.

5

Everything fits great, and the customer support person I spoke to about sizing was really helpful. Wish everyone was as great as Hem & Stitch.

5

I recently got a new job and so I needed a bunch of new clothes and have been over the moon for your slacks and sweaters. Super chic and fresh. Being 26 I don’t want dated professional stuff. Never an issue with Hem & Stitch.

5

Just awesome. I tell everyone I know to buy from Hem & Stitch. It’s that simple.

5

I appreciate that your store is balanced, not too girly. Lots of stores I’ve been into recently put all the men’s in the back so I feel weird walking through a huge women’s section. Having the store split down the middle is much nicer. Smart.

5

I used to think a t-shirt was a t-shirt, then I tried yours. Woah! I don’t want to take it off, it’s so soft and fits so well I don’t even know I’m wearing it. You’ve changed me ;)

5

Stumbled upon your site when someone posted your latest collection on Facebook. Been really excited by my new trench. Always wanted one, and finally decided to treat myself. Glad I did.

5

Love the colors you guys offer. Most men’s clothes are really dull.

5

Incredible quality and value.

5

Your store just opened up near me, and one night after dinner I had a few minutes to kill and so I wandered in. Was really lovely store and the staff was super friendly, not pushy. Long story short, I ended up buying $300+ worth of new stuff :)

5

It’s pretty rare to find a store that actually recommends things that look nice on me instead of just trying to sell me something. I didn’t find jeans that fit me well, but I have pretty irregular requirements. Even though I didn’t buy anything the entire experience was a delight. I’ll be back next month when I need a new sweater for sure.

1

Nothing ever fits. Your sizing it way off. Don’t know who you are designing for, but it certainly isn’t me.

5

Been a customer for years, the clothes last super long, the biggest issue is me staining them :). SO when I do need to replace a pair of jeans or a sweater, I can pop in and pick one up.

5

I’m a slimmer guy so it’s been hard to find clothes that fit off the rack from most companies, but when I discovered you guys I was pleasantly surprised to find out how well your oxfords fit me.

5

The cut of most jeans are too baggy and saggy. Your’s fit great. Really happy with the way they feel and look. Great wash too.

5

One of the best mobile check-out experiences ever. Loved that I could take a photo of my credit card, I hate entering all that info every time. Only issue I’ve had is that the returns were a bit tricky. Took a lot of effort to get the label.

5

The fit of my new jeans are awesome, and ordering straight from my new phone was awesome.

5

The quality of the clothing is excellent. My mother is a seamstress and she’s always commenting on the meticulous care given to the stitches on my Hem & Stitch sweaters. The store was closed the day I tried to visit, but I had the next day off so I came back.