NPS
92
13 responses
Selected period
13 responses
92%
12 Promoters
8%
1 Passive
0%
0 Detractors

NPS over time

NPS
92
13 responses
Selected period
92%
12 Promoters
8%
1 Passive
0%
0 Detractors
9

Just awesome. I tell everyone I know to buy from Hem & Stitch. It’s that simple.

10

Everything fits great, and the customer support person I spoke to about sizing was really helpful. Wish everyone was as great as Hem & Stitch.

9

I’m super picky about basics and so when I found Hem & Stitch I breathed a sigh of relief. I could stop searching and just buy from you guys.

8

Can’t go wrong with Hem & Stitch. My only issue is I wish you sold a larger size Oxford, XL isn’t quite big enough for me.

10

The perfect balance of great quality and fair price. I hate when companies skimp on quality to save a few bucks, Hem & Stitch has stayed true to their founding of great quality.

9

I’m quite picky about the type of materials I wear. I’ve got sensitive skin so some materials are too rough. Everything I’ve got from Hem & Stitch has been incredibly soft and smooth.

9

As a smaller guy, it can be hard to find good looking stuff that also fits without needing to get it tailored. Hem & Stitch always has the best stuff in a size that fits me great.

10

My girlfriend asked me if I had gotten a new haircut or done something different last night at dinner. I had to tell her it was my new Hem & Stitch outfit :).

9

The longest lasting pair of jeans in my closet are from Hem & Stitch. Just got a new blouse and it’s wonderful. Plus I love that it didn’t break the bank.

10

Lifetime customer. My closet is filled with Hem & Stitch and I couldn’t be happier. The best thing is everything. You sweat the details from the site search being super easy to use to the crazy fast free shipping.

10

Found Hem & Stitch online first, then I needed to return something that wasn’t quite the right fit and found out you had a store really close to my house. Fell in love with everything instantly. The person who helped me couldn’t have been sweeter and I even picked up a new shirt for my husband.

9

Love the little details like the occasional hand written note I get from someone on the team thanking me for being a customer. Most companies are faceless and focused on making a buck. Hem & Stitch is focused on much more than that.

9

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.