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NPS
90
10 responses
Selected period
10 responses
90%
9 Promoters
10%
1 Passive
0%
0 Detractors

NPS over time

NPS
90
10 responses
Selected period
90%
9 Promoters
10%
1 Passive
0%
0 Detractors

10 responses

10 responses

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9
Bryce Bailey ✉
3 list
12 days ago

Being able to pin items straight from the app to my boards is great.

9
Katelyn Mendoza ✉
5 days ago

I browse a lot online, but really love being able to come into the store to try things on and see the colors in real life.

9
Cayden Long ✉
3 list
5 days ago

I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

10
Arianna Baker ✉
12 days ago

I love being able to visit your stores and try things on and make sure everything fits. I usually browse around online, but end up buying in the store.

9
Camden Davis ✉
3 list
13 days ago

Not a big shopper, so being able to get basics straight from your app while I have time to kill is really great, plus the your stuff fits me the best.

9
Lyla Hoffman ✉
a day ago

Love being able to make returns at the store for the things I bought online. So much better than printing a return label and shipping it out. Plus I can walk out with something new on the spot.

10
Cayden Reid ✉
3 list
11 days ago

My best friend told me about you last year and since then I’m a convert. The stores are super convenient and are always super well stocked. Don’t think I’ve ever not been able to find what I wanted. And I’m always the size that goes first everywhere else.

7
Luke Jordan ✉
3 list
a day ago

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

9
Tristan Grant ✉
3 list
a day ago

I had to return an online purchase, and I figured I’d just run down to your Palo Alto store. Your staff was able to make it happen, but they hadn’t processed an online return before, so it took a few minutes. It’s really convent to shop this way, so I’d suggest making the process a bit smoother, Well done though!

9
Isaiah Little ✉
3 list
5 days ago

I was super pleased with the staff at your Rockville store. They are incredibly helpful. I usually have to shop at specialty stores to find my sizes, but they were able to show me a number of things that worked for tall people. The price was a bit steep for what I was wanting to spend, but I felt like it was worth it.