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NPS
86
14 responses
Selected period
14 responses
86%
12 Promoters
14%
2 Passives
0%
0 Detractors

NPS over time

NPS
86
14 responses
Selected period
86%
12 Promoters
14%
2 Passives
0%
0 Detractors

14 responses

14 responses

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8
Nathan Gordon ✉
3 list
8 days ago

Got the app after Apple featured it. Don’t shop much on my phone, but your app makes it super easy and fast. Love your cashmere sweaters. Getting them in every color.

9
Andres Herrera ✉
3 list
2 days ago

The app is really good looking and super easy to use.

10
Zoey Adams ✉
3 list
2 days ago

My new favorite way to spend an evening is browsing around on your new iPad app.

10
Lilly Holmes ✉
3 list
5 days ago

Used your new app to see what some of your new patterns would look like on my body, really neat stuff.

9
Kinley Weaver ✉
5 days ago

Best shopping app on my phone. I’ve even ordered stuff on the bus. Never thought I’d do that, but it’s just so easy.

9
Micah Simpson ✉
3 list
6 days ago

My order arrived super fast. UPS was at my doorstep the next day after ordering from your app. That doesn’t happen often. Keep it up!

10
Paisley Riley ✉
3 list
5 days ago

I used to shop on the weekends, but now I save a ton of time and can order straight from your app while riding the bus. So cool.

9
Cayden Long ✉
3 list
5 days ago

I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

9
Parker Nguyen ✉
3 list
8 days ago

Big fan. Been using your app since the beta. Changed the way I shop, since I can order in quick bursts and with free shipping I’m a bit addicted :)

9
Nicholas James ✉
3 list
3 days ago

Downloaded the app a couple weeks ago when you were featured. Loved the new customer on-boarding experience, really solid orientation and I’m wearing my new t-shirt as I type this :)

9
Katelyn Cook ✉
3 days ago

Found you through an ad on Facebook. The clothes looked great so I installed your app. Been really impressed. The quality, fit, and price are all super. Much cheaper than J.Crew and Madewell.

9
Aubrey Ortiz ✉
4 days ago

This was my first order with you guys and it couldn’t have gone better. It’s always risky trying a new brand, but the denim I got was just the right fit and the wash looked exactly like it did in the app. Plus who can complain with free shipping and returns.

9
Aaron Duncan ✉
3 list
2 days ago

My girlfriend told me to get your app, put it on the iPad and started browsing. Liked the look of your basics. Solid stuff. Ordered some of your shirts and they fit great and are super soft. Now I can just order new shirts from you guys, no more going to the mall.

7
Luke Jordan ✉
3 list
a day ago

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.