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NPS
83
12 responses
Selected period
12 responses
92%
11 Promoters
0%
0 Passives
8%
1 Detractor

NPS over time

NPS
83
12 responses
Selected period
92%
11 Promoters
0%
0 Passives
8%
1 Detractor

12 responses

12 responses

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9
Anthony Miller ✉
3 list
11 days ago

Just awesome. I tell everyone I know to buy from Hem & Stitch. It’s that simple.

9
Maddox Shaw ✉
9 days ago

I buy all my basics from ya’ll. It’s super convenient since your store is just a couple blocks from my work.

9
Megan James ✉
3 list
7 days ago

I’m super picky about basics and so when I found Hem & Stitch I breathed a sigh of relief. I could stop searching and just buy from you guys.

9
Edward Harris ✉
3 list
10 days ago

Most stores make me feel awkward to browse, your staff is friendly without being pushy. I really appreciate it. And I don’t buy much in the store, but I do use the site after.

10
Julia Diaz ✉
3 list
2 days ago

Been a long time customer. Found you through your San Francisco shop. Wandered in one afternoon and have been hooked ever since. Now I buy on your site and in the store, just depends.

3
Oscar Caldwell ✉
3 list
11 days ago

I don’t talk about fashion with my friends. I really only buy underwear and undershirts from you guys anyway, nothing that special. Sort of expensive compared to what you can get at a big box store too.

10
Sarah Gardner ✉
3 list
13 days ago

I must buy something every week. I love that I can quickly return, for free, online or stop by the store if that’s easier too. The site does a great job of showing off the details and the feel always matches what I was expecting.

10
Tanner Cook ✉
3 list
5 days ago

Just started a new job and need wear a suit everyday. So on the weekend I want to wear something stylish and comfortable. And so I turn to you guys and haven’t been disappointed. Your oxfords are really awesome, better than those my mom used to buy me from some catalog.

9
David Hughes ✉
11 days ago

I’m SO happy you guys opened a store in Tyson’s Corner. I typically buy off of your website, but I certainly prefer to touch and feel the clothing. It can be a bit tricky to get to with rush hour traffic, but i’m willing to stomach it to get my Classic Oxford.

9
Tanner Franklin ✉
7 days ago

I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.

9
Nolan Mckinney ✉
3 list
6 days ago

It’s pretty rare to find a store that actually recommends things that look nice on me instead of just trying to sell me something. I didn’t find jeans that fit me well, but I have pretty irregular requirements. Even though I didn’t buy anything the entire experience was a delight. I’ll be back next month when I need a new sweater for sure.

9
Nathan Holland ✉
3 list
10 days ago

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.