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NPS
38
8 responses
Selected period
8 responses
50%
4 Promoters
38%
3 Passives
13%
1 Detractor

NPS over time

NPS
38
8 responses
Selected period
50%
4 Promoters
38%
3 Passives
13%
1 Detractor

8 responses

8 responses

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9
Allison Patterson ✉
4 days ago

Been a customer for over a year and expect to be a customer for many more to come. Only request is that you add a wait list feature for when things go out of stock. I seem to always miss when they come back in-stock.

9
Katelyn Mendoza ✉
5 days ago

I browse a lot online, but really love being able to come into the store to try things on and see the colors in real life.

8
Nolan George ✉
1 days ago

I wear oxfords every day. Been wearing them for over 20 years. And now I’ve found the perfect oxford. Best fit and the price is amazing for the quality. Nice job. Only issue is the buttons come loose a bit easy.

7
Jason Rodriguez ✉
3 list
5 hours ago

Not sure if the AC was broken or what but it was SUPER cold in the store. I live in California and it get’s hot, but it’s hard to shop when you’re shivering. Still, I did get a pretty killer sweater! I’ll come back in the winter when it’s warmer ;)

9
Tanner Franklin ✉
7 days ago

I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.

7
Luke Jordan ✉
3 list
a day ago

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

2
Omar Perkins ✉
3 list
9 days ago

Look, I love they way your cloths fit, but you definitely need to come up with a better way to handle online purchases being returned to local stores. The staff was bewildered and it took over an hour to fully complete the process. It did get done so you saved a little face, but what a mess!

10
Gabrielle Fleming ✉
3 list
20 hours ago

When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.