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NPS
93
15 responses
Selected period
15 responses
93%
14 Promoters
7%
1 Passive
0%
0 Detractors

NPS over time

NPS
93
15 responses
Selected period
93%
14 Promoters
7%
1 Passive
0%
0 Detractors

15 responses

15 responses

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9
Brody Bennett ✉
3 list
9 days ago

I’m a slimmer guy so it’s been hard to find clothes that fit off the rack from most companies, but when I discovered you guys I was pleasantly surprised to find out how well your oxfords fit me.

10
Alice Snyder ✉
13 hours ago

Fast shipping, incredibly generous return policy, and amazing clothes I can’t find anywhere else. Pretty rad.

9
Piper Robertson ✉
3 list
3 days ago

I shop at a bunch of different sites, but I always find myself pinning your stuff most :)

9
Nolan Mckinney ✉
3 list
6 days ago

It’s pretty rare to find a store that actually recommends things that look nice on me instead of just trying to sell me something. I didn’t find jeans that fit me well, but I have pretty irregular requirements. Even though I didn’t buy anything the entire experience was a delight. I’ll be back next month when I need a new sweater for sure.

10
Bryson Walters ✉
3 list
4 days ago

I’m a huge fan! I recently went to your store down the street and the experience was excellent! Everything was easy to find and the service was impeccable. Will definitely be shopping with you again.

9
Nolan Peters ✉
11 days ago

As a smaller guy, it can be hard to find good looking stuff that also fits without needing to get it tailored. Hem & Stitch always has the best stuff in a size that fits me great.

9
Alaina Dunn ✉
15 hours ago

The jeans I ordered didn’t fit very well, so I wanted to return them, but I couldn’t find out where to print the return shipping label. After contacting support they helped me, which was super pleasant.

10
Claire Ross ✉
7 days ago

I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.

10
Cayden Reid ✉
3 list
11 days ago

My best friend told me about you last year and since then I’m a convert. The stores are super convenient and are always super well stocked. Don’t think I’ve ever not been able to find what I wanted. And I’m always the size that goes first everywhere else.

7
Jake Powell ✉
3 list
5 days ago

The collars on the Vintage Tees are a bit wide, but I am pretty picky. Tried to find jeans that would fit me but the person helping me said they had just run out. Guess I’ll it give you another shot before winter when I need to get a few sweaters.

9
Hayden Graves ✉
3 list
9 days ago

Wandered into your shop the other day and ended up buying a bunch of your super soft t-shirts. I couldn’t find my size, but Rachael was super helpful in locating some in the exact color I wanted. I’ve told all my girlfriends to check you guys out when they are downtown.

9
Tanner Franklin ✉
7 days ago

I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.

9
Jackson Barnett ✉
10 days ago

I didn’t get much time in the store as you were closing early due to a water main break, but I really liked the unique layout of the store. Felt a lot more intuitive to how I shop. I can’t stand walking around trying to find something that is not in the place I thought it would be.

10
Gabrielle Fleming ✉
3 list
20 hours ago

When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.

9
Isaiah Little ✉
3 list
5 days ago

I was super pleased with the staff at your Rockville store. They are incredibly helpful. I usually have to shop at specialty stores to find my sizes, but they were able to show me a number of things that worked for tall people. The price was a bit steep for what I was wanting to spend, but I felt like it was worth it.