NPS
82
11 responses
Selected period
11 responses
91%
10 Promoters
0%
0 Passives
9%
1 Detractor

NPS over time

NPS
82
11 responses
Selected period
91%
10 Promoters
0%
0 Passives
9%
1 Detractor
9

Your jeans fit me great. Plus I love your wash options, nothing crazy. Understated and reserved.

10

The fit of my new sweaters are great. Got them in every color you offered.

9

I’m a slimmer guy so it’s been hard to find clothes that fit off the rack from most companies, but when I discovered you guys I was pleasantly surprised to find out how well your oxfords fit me.

10

The fit of my new jeans are awesome, and ordering straight from my new phone was awesome.

9

Love love love your sweaters. They fit great, are super soft, and the price is right. Couldn’t ask for anything more.

9

I’ve always had a hard time finding the perfect jean. Now I have. Just got my first pair from you last week and they fit perfectly. Don’t change!

9

The best t-shirt I’ve ever owned. Lasts forever, incredible soft, great fit and just the right stretch. Now I need 50 more :)

10

First time buying cloths from my iPad but it was great. Love how you have videos of the models wearing the cloths. Makes it much easier to imagine how it will actually fit.

9

My wife got me one of your cashmere sweaters for my birthday, now I have 6. They are super soft and fit my slimmer build great. And now I order t-shirts from my phone when I start to run low.

10

Found Hem & Stitch online first, then I needed to return something that wasn’t quite the right fit and found out you had a store really close to my house. Fell in love with everything instantly. The person who helped me couldn’t have been sweeter and I even picked up a new shirt for my husband.

2

Look, I love they way your cloths fit, but you definitely need to come up with a better way to handle online purchases being returned to local stores. The staff was bewildered and it took over an hour to fully complete the process. It did get done so you saved a little face, but what a mess!