NPS
60
10 responses
Selected period
10 responses
80%
8 Promoters
0%
0 Passives
20%
2 Detractors

NPS over time

NPS
60
10 responses
Selected period
80%
8 Promoters
0%
0 Passives
20%
2 Detractors
9

As a smaller guy, it can be hard to find good looking stuff that also fits without needing to get it tailored. Hem & Stitch always has the best stuff in a size that fits me great.

9

When I visited the shop I was really impressed with how friendly the staff was. And everything always fits great.

0

Nothing ever fits. Your sizing it way off. Don’t know who you are designing for, but it certainly isn’t me.

10

Everything fits great, and the customer support person I spoke to about sizing was really helpful. Wish everyone was as great as Hem & Stitch.

10

I love being able to visit your stores and try things on and make sure everything fits. I usually browse around online, but end up buying in the store.

9

Not a big shopper, so being able to get basics straight from your app while I have time to kill is really great, plus the your stuff fits me the best.

9

Everything fits pretty good, but the sweaters pill more than any other sweaters in my closet. But all your other stuff is the best I’ve ever bought. So a big fan.

0

Nothing fits me. I’m a bigger guy, so maybe you are focusing on super tiny guys, but can’t recommend you to my friends since I don’t wear any of your stuff.

10

I used to think a t-shirt was a t-shirt, then I tried yours. Woah! I don’t want to take it off, it’s so soft and fits so well I don’t even know I’m wearing it. You’ve changed me ;)

9

Been looking for the quintessential oxford to fill out my weekend wardrobe. Been a bit obsessed, but your’s is just what I’ve been looking for. It fits great, the material is sturdy, and super soft too. I bought 10 and they are my favorite pieces now.