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NPS
75
8 responses
Selected period
8 responses
75%
6 Promoters
25%
2 Passives
0%
0 Detractors

NPS over time

NPS
75
8 responses
Selected period
75%
6 Promoters
25%
2 Passives
0%
0 Detractors

8 responses

8 responses

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8
Violet Payne ✉
3 list
1 hours ago

Love that you guys offer free shipping and free returns. I hate when people don’t. Not sure my friends really have the same taste as me.

10
Nicholas Arnold ✉
3 list
4 days ago

I hate to shop, so free shipping and free returns means I can order from my sofa and then just return what I don’t want to keep.

10
Malachi Arnold ✉
3 list
3 days ago

Saw an ad on Twitter and really liked the style. Every order has arrived super quick and love that it’s free. I hate when other sites have free shipping but it’s slow.

9
Parker Nguyen ✉
3 list
8 days ago

Big fan. Been using your app since the beta. Changed the way I shop, since I can order in quick bursts and with free shipping I’m a bit addicted :)

10
Peyton Morgan ✉
3 list
9 days ago

Your sales are always a big deal. The free shipping and returns are great and customer service has always been crazy helpful and quick to respond. It’s like they never sleep.

10
Stephanie Meyer ✉
6 days ago

Lifetime customer. My closet is filled with Hem & Stitch and I couldn’t be happier. The best thing is everything. You sweat the details from the site search being super easy to use to the crazy fast free shipping.

9
Aubrey Ortiz ✉
4 days ago

This was my first order with you guys and it couldn’t have gone better. It’s always risky trying a new brand, but the denim I got was just the right fit and the wash looked exactly like it did in the app. Plus who can complain with free shipping and returns.

7
Luke Jordan ✉
3 list
a day ago

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.