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NPS
61
18 responses
Selected period
18 responses
78%
14 Promoters
6%
1 Passive
17%
3 Detractors

NPS over time

NPS
61
18 responses
Selected period
78%
14 Promoters
6%
1 Passive
17%
3 Detractors

18 responses

18 responses

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9
Elise Mckinney ✉
3 list
3 days ago

Love everything you guys do.

9
Steven Sims ✉
3 list
5 days ago

I don’t make a ton of money, but I love to look good. You guys make it easy.

10
Mason Cooper ✉
3 list
4 days ago

Not a big shopper, but love you guys. Such solid basics. Everything I wear comes from you now :)

10
Lydia Baker ✉
3 list
5 days ago

I recently discovered you guys and have been blown away. Your clothes fit me perfectly. Although I wish you had better laundering instructions.

3
Alexandra Murray ✉
3 list
7 days ago

While everything is nice, being on a tight budget I can’t recommend shopping with you guys for the basics. Maybe splurge every once in a while.

8
Violet Payne ✉
3 list
1 hours ago

Love that you guys offer free shipping and free returns. I hate when people don’t. Not sure my friends really have the same taste as me.

9
Alejandro Burns ✉
7 days ago

The stores are great, the site is great, the clothes are great. My only nit would be I wish you had a line for huskier guys like me.

10
Jesse Sanders ✉
3 list
4 days ago

Got turned on to Hem & Stitch a few years ago. Now, anytime I need the basics I start with you guys. Shirts, oxfords, jeans, everything I wear comes from you.

0
Jace Vargas ✉
3 list
3 days ago

Nothing fits me. I’m a bigger guy, so maybe you are focusing on super tiny guys, but can’t recommend you to my friends since I don’t wear any of your stuff.

9
Jackson Lawson ✉
3 list
11 hours ago

Don’t shop much, but when I do I can’t stand when things are out of stock. That’s never a problem with you guys. Always have what I want so I can get in and out, no fuss.

10
Christopher Graham ✉
3 list
1 days ago

Been looking for the perfect coat for winter and found you guys on Pinterest. It just arrived and is even better than I expected. Super soft and heavy. Just what I wanted and so much less than the luxury brands.

10
Sadie Little ✉
3 list
4 days ago

Been a customer since day 1. My other stuff doesn’t get nearly as much use now, since I prefer to wear my denim and blouses from you all. The new silk is incredible too. Plus you guys have colors no one else has.

10
Maci Stephens ✉
3 list
2 days ago

Finally pulled the trigger on a new pair of jeans from you guys last week. Couldn’t be happier. The photos on the site are gorgeous and love all the detail ones you do so you can see what the material really looks like.

10
Alana Perkins ✉
3 list
3 days ago

Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.

10
Tanner Cook ✉
3 list
5 days ago

Just started a new job and need wear a suit everyday. So on the weekend I want to wear something stylish and comfortable. And so I turn to you guys and haven’t been disappointed. Your oxfords are really awesome, better than those my mom used to buy me from some catalog.

9
Aubrey Ortiz ✉
4 days ago

This was my first order with you guys and it couldn’t have gone better. It’s always risky trying a new brand, but the denim I got was just the right fit and the wash looked exactly like it did in the app. Plus who can complain with free shipping and returns.

9
Aaron Duncan ✉
3 list
2 days ago

My girlfriend told me to get your app, put it on the iPad and started browsing. Liked the look of your basics. Solid stuff. Ordered some of your shirts and they fit great and are super soft. Now I can just order new shirts from you guys, no more going to the mall.

1
Harrison Ward ✉
3 list
7 days ago

I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!