NPS
84
25 responses
Selected period
25 responses
88%
22 Promoters
8%
2 Passives
4%
1 Detractor

NPS over time

NPS
84
25 responses
Selected period
88%
22 Promoters
8%
2 Passives
4%
1 Detractor
9

Ordered 3 pair of jeans last week. They arrived super fast and love them. And really love the washing instructions you give. Never knew you don’t wash jeans every week.

9

My girlfriend bought me a new pair of jeans last weekend and they are my new favorite jeans. Great wash and fit. Hadn’t heard of Hem & Stitch before but now I’m a convert.

9

Your jeans fit me great. Plus I love your wash options, nothing crazy. Understated and reserved.

10

The fit of my new jeans are awesome, and ordering straight from my new phone was awesome.

9

I wear your jeans everyday. I tell all my friends, if they need denim, get it from Hem & Stitch.

9

Bought a new pair of jeans and they just arrived a couple days ago. Breaking them in and they are already fitting great.

9

I couldn’t make up my mind between two pairs of jeans and Amy at the SF shop was super helpful. Old fashioned customer service.

10

My boyfriend was super sweet and got me a gift certificate to your store for my birthday and I got a new pair of jeans. Love the way they hug my curves and the wash is just dark enough without being too dark. Plus the quality is incredible, other jeans at your price point are so thin and fray super easy.

9

The cut of most jeans are too baggy and saggy. Your’s fit great. Really happy with the way they feel and look. Great wash too.

9

My girlfriend has been encouraging me to branch out of just t-shirts and jeans and your sweaters and oxfords are really comfortable and make my girlfriend super happy.

9

The longest lasting pair of jeans in my closet are from Hem & Stitch. Just got a new blouse and it’s wonderful. Plus I love that it didn’t break the bank.

10

Got turned on to Hem & Stitch a few years ago. Now, anytime I need the basics I start with you guys. Shirts, oxfords, jeans, everything I wear comes from you.

10

Just got another delivery of jeans and shirts i ordered last night, super fast delivery (as always) and I get more compliments when I wear my Hem & Stitch stuff than anything else.

9

Killing time one evening I stopped in your shop, and I ended up walking out with 10 shirts and 3 new pairs of jeans. And I couldn’t be happier I did. My new favorites.

9

I always have a hard time finding jeans that fit, you’re are incredible and the person who helped me was actually really nice and didn’t make me feel rushed. Found a great new pair.

9

The jeans I ordered didn’t fit very well, so I wanted to return them, but I couldn’t find out where to print the return shipping label. After contacting support they helped me, which was super pleasant.

9

Ordered on my iPhone on Thursday and my jeans arrived Friday. Incredible. Only one other company has ever shipped stuff that fast. Plus I loved the push notifications letting me know the order had shipped and was delivered.

9

Been a customer for years, the clothes last super long, the biggest issue is me staining them :). SO when I do need to replace a pair of jeans or a sweater, I can pop in and pick one up.

9

The site is really fast and easy to use. Got a bunch of t-shirts last month and a new pair of jeans just the other day. They are exactly the same color as on the site, that rarely happens.

10

Finally pulled the trigger on a new pair of jeans from you guys last week. Couldn’t be happier. The photos on the site are gorgeous and love all the detail ones you do so you can see what the material really looks like.