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NPS
77
31 responses
Selected period
31 responses
84%
26 Promoters
10%
3 Passives
6%
2 Detractors

NPS over time

NPS
77
31 responses
Selected period
84%
26 Promoters
10%
3 Passives
6%
2 Detractors

31 responses

31 responses

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10
Travis Wade ✉
3 list
10 days ago

I just ordered a bunch of your cashmere sweaters. I’m in love.

9
Maddox Shaw ✉
9 days ago

I buy all my basics from ya’ll. It’s super convenient since your store is just a couple blocks from my work.

9
William Alvarez ✉
3 list
9 days ago

The best t-shirt I’ve ever owned. Lasts forever, incredible soft, great fit and just the right stretch. Now I need 50 more :)

9
Kinley Weaver ✉
5 days ago

Best shopping app on my phone. I’ve even ordered stuff on the bus. Never thought I’d do that, but it’s just so easy.

9
Gage Sims ✉
1 days ago

Bought a new pair of jeans and they just arrived a couple days ago. Breaking them in and they are already fitting great.

10
Ayden Walker ✉
3 list
5 days ago

The sale rack in the store is my favorite spot. Always really high quality stuff, not like other places that just put junk in the sale section.

10
Nicholas Arnold ✉
3 list
4 days ago

I hate to shop, so free shipping and free returns means I can order from my sofa and then just return what I don’t want to keep.

9
Megan James ✉
3 list
7 days ago

I’m super picky about basics and so when I found Hem & Stitch I breathed a sigh of relief. I could stop searching and just buy from you guys.

9
Cayden Long ✉
3 list
5 days ago

I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

9
Omar Russell ✉
8 days ago

My girlfriend has been encouraging me to branch out of just t-shirts and jeans and your sweaters and oxfords are really comfortable and make my girlfriend super happy.

8
Jaxon Davis ✉
3 list
9 days ago

Super friendly staff. Store was very clean and well organized. It was brand new so there wasn’t a ton of stock just yet. I’ll be back in a few months.

10
Julia Diaz ✉
3 list
2 days ago

Been a long time customer. Found you through your San Francisco shop. Wandered in one afternoon and have been hooked ever since. Now I buy on your site and in the store, just depends.

9
Tanner Duncan ✉
3 list
8 days ago

The site is really fast and easy to use. Got a bunch of t-shirts last month and a new pair of jeans just the other day. They are exactly the same color as on the site, that rarely happens.

10
Christopher Graham ✉
3 list
1 days ago

Been looking for the perfect coat for winter and found you guys on Pinterest. It just arrived and is even better than I expected. Super soft and heavy. Just what I wanted and so much less than the luxury brands.

9
Lincoln Morris ✉
3 list
16 hours ago

I just moved to the east coast and am not used to needing to layer. So I bought a bunch of sweaters and heavier shirts, and couldn’t be happier. They are both stylish and functional. I’m warm and looking good :)

4
Summer Rice ✉
3 list
13 days ago

My friend turned me on to you guys a while ago and things started off great. Bought a few sweaters and such, but this seasons look is just a bit too nuts for me. I think I’ll be going back to my tried and true brands again.

9
Colton Jacobs ✉
10 days ago

Been looking for the quintessential oxford to fill out my weekend wardrobe. Been a bit obsessed, but your’s is just what I’ve been looking for. It fits great, the material is sturdy, and super soft too. I bought 10 and they are my favorite pieces now.

9
Colin Powell ✉
3 list
6 days ago

I wish you offered a wider selection of coats and jackets. The hoodie is great, but I live in Alaska and so I need to wear a lot more cold weather gear. Maybe even flannel lined jeans etc. Love your style, just not warm enough for here.

10
Jenna Mitchell ✉
3 list
6 hours ago

I used to work and retail and so I know how tough it can be, your staff is just the best. Never had a bad interaction with them and they are super knowledgeable about the origin of the materials, construction, stock levels, discounts. It’s kinda crazy.

2
Morgan Henderson ✉
13 days ago

My order never arrived. I checked with customer support about it and they have no record of it. They said they’d investigate and report back, but never did. Disappointed since I had heard great things. Would love to be a customer, just wish this was handled more promptly.