NPS
85
13 responses
Selected period
13 responses
92%
12 Promoters
0%
0 Passives
8%
1 Detractor

NPS over time

NPS
85
13 responses
Selected period
92%
12 Promoters
0%
0 Passives
8%
1 Detractor
9

I tell everyone I know.

9

I tell everyone I know about you guys, I’ve always had great experiences with your customer care team when something wasn’t quite right or I wanted to know where my order was. I’m not a very technical guy, so it’s great to know there are real humans who can help answer a simple question.

9

My sister works for you, so I get the friends and family discount. Love it. Since my whole family already shops with you, not too many people I know who don’t know about you already :)

9

Just awesome. I tell everyone I know to buy from Hem & Stitch. It’s that simple.

0

Nothing ever fits. Your sizing it way off. Don’t know who you are designing for, but it certainly isn’t me.

10

Now that I know my size in your shirts, I order them in bulk from the app while watching TV. So smooth.

9

I’ve been a customer for years. Love your stuff, the quality has been incredible year after year and tell everyone I know that they should be buying from Hem & Stitch.

9

Most brands only aspire to what Hem & Stitch achieves. I don’t know how you do it, but I love it. Every month I’m on your site looking at what’s new and reading the stories of your craftsmen.

9

Ordered on my iPhone on Thursday and my jeans arrived Friday. Incredible. Only one other company has ever shipped stuff that fast. Plus I loved the push notifications letting me know the order had shipped and was delivered.

10

I used to think a t-shirt was a t-shirt, then I tried yours. Woah! I don’t want to take it off, it’s so soft and fits so well I don’t even know I’m wearing it. You’ve changed me ;)

10

I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.

10

I used to work and retail and so I know how tough it can be, your staff is just the best. Never had a bad interaction with them and they are super knowledgeable about the origin of the materials, construction, stock levels, discounts. It’s kinda crazy.

9

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.