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NPS
60
5 responses
Selected period
5 responses
80%
4 Promoters
0%
0 Passives
20%
1 Detractor

NPS over time

NPS
60
5 responses
Selected period
80%
4 Promoters
0%
0 Passives
20%
1 Detractor

5 responses

5 responses

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4
Jonathan Ortiz ✉
7 days ago

My t-shirts faded and shrunk a lot more than my other shirts.

9
Jackson Barnett ✉
10 days ago

I didn’t get much time in the store as you were closing early due to a water main break, but I really liked the unique layout of the store. Felt a lot more intuitive to how I shop. I can’t stand walking around trying to find something that is not in the place I thought it would be.

9
Summer Davis ✉
8 days ago

One of the best mobile check-out experiences ever. Loved that I could take a photo of my credit card, I hate entering all that info every time. Only issue I’ve had is that the returns were a bit tricky. Took a lot of effort to get the label.

9
Colin Powell ✉
3 list
6 days ago

I wish you offered a wider selection of coats and jackets. The hoodie is great, but I live in Alaska and so I need to wear a lot more cold weather gear. Maybe even flannel lined jeans etc. Love your style, just not warm enough for here.

9
Nathan Holland ✉
3 list
10 days ago

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.