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NPS
71
28 responses
Selected period
28 responses
79%
22 Promoters
14%
4 Passives
7%
2 Detractors

NPS over time

NPS
71
28 responses
Selected period
79%
22 Promoters
14%
4 Passives
7%
2 Detractors

28 responses

28 responses

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9
Brooklyn Hughes ✉
11 days ago

Love love love your sweaters. They fit great, are super soft, and the price is right. Couldn’t ask for anything more.

9
Jeremiah Larson ✉
a day ago

Ordered 3 pair of jeans last week. They arrived super fast and love them. And really love the washing instructions you give. Never knew you don’t wash jeans every week.

10
Travis Wade ✉
3 list
10 days ago

I just ordered a bunch of your cashmere sweaters. I’m in love.

9
Brody Miles ✉
3 list
2 days ago

I love your Oxfords, but I think my wife is “borrowing” them :)

9
Kevin Roberts ✉
3 list
12 days ago

Your jeans fit me great. Plus I love your wash options, nothing crazy. Understated and reserved.

9
Steven Sims ✉
3 list
5 days ago

I don’t make a ton of money, but I love to look good. You guys make it easy.

10
Mason Cooper ✉
3 list
4 days ago

Not a big shopper, but love you guys. Such solid basics. Everything I wear comes from you now :)

8
Jaden Stephens ✉
12 days ago

Your Palo Alto store is a bit far away from me. Would love to see one in San Jose.

9
Jesse Daniels ✉
4 days ago

Great value for the quality, love that you are super upfront about everything and where you’re materials are sourced.

9
Jeremiah Bishop ✉
10 days ago

I wear your hoodie almost everyday. It’s really soft and comfortable. It was more expensive than previous ones I had ordered. But I love you guys.

9
Katelyn Mendoza ✉
5 days ago

I browse a lot online, but really love being able to come into the store to try things on and see the colors in real life.

9
Reagan Medina ✉
3 list
3 days ago

The site is super fast, and I love the big images, makes it really easy to see the details and what the material will look like.

9
Cayden Long ✉
3 list
5 days ago

I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

10
Arianna Baker ✉
12 days ago

I love being able to visit your stores and try things on and make sure everything fits. I usually browse around online, but end up buying in the store.

9
Reagan Hill ✉
3 list
6 days ago

The longest lasting pair of jeans in my closet are from Hem & Stitch. Just got a new blouse and it’s wonderful. Plus I love that it didn’t break the bank.

10
Malachi Arnold ✉
3 list
3 days ago

Saw an ad on Twitter and really liked the style. Every order has arrived super quick and love that it’s free. I hate when other sites have free shipping but it’s slow.

9
Blake Wade ✉
3 list
6 days ago

Most brands only aspire to what Hem & Stitch achieves. I don’t know how you do it, but I love it. Every month I’m on your site looking at what’s new and reading the stories of your craftsmen.

10
Maci Stephens ✉
3 list
2 days ago

Finally pulled the trigger on a new pair of jeans from you guys last week. Couldn’t be happier. The photos on the site are gorgeous and love all the detail ones you do so you can see what the material really looks like.

10
Sarah Gardner ✉
3 list
13 days ago

I must buy something every week. I love that I can quickly return, for free, online or stop by the store if that’s easier too. The site does a great job of showing off the details and the feel always matches what I was expecting.

10
Claire Ross ✉
7 days ago

I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.