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NPS
76
17 responses
Selected period
17 responses
82%
14 Promoters
12%
2 Passives
6%
1 Detractor

NPS over time

NPS
76
17 responses
Selected period
82%
14 Promoters
12%
2 Passives
6%
1 Detractor

17 responses

17 responses

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9
Jeremiah Larson ✉
a day ago

Ordered 3 pair of jeans last week. They arrived super fast and love them. And really love the washing instructions you give. Never knew you don’t wash jeans every week.

9
Brody Miles ✉
3 list
2 days ago

I love your Oxfords, but I think my wife is “borrowing” them :)

9
Steven Sims ✉
3 list
5 days ago

I don’t make a ton of money, but I love to look good. You guys make it easy.

10
Mason Cooper ✉
3 list
4 days ago

Not a big shopper, but love you guys. Such solid basics. Everything I wear comes from you now :)

9
Jesse Daniels ✉
4 days ago

Great value for the quality, love that you are super upfront about everything and where you’re materials are sourced.

9
Katelyn Mendoza ✉
5 days ago

I browse a lot online, but really love being able to come into the store to try things on and see the colors in real life.

9
Reagan Medina ✉
3 list
3 days ago

The site is super fast, and I love the big images, makes it really easy to see the details and what the material will look like.

9
Cayden Long ✉
3 list
5 days ago

I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

9
Reagan Hill ✉
3 list
6 days ago

The longest lasting pair of jeans in my closet are from Hem & Stitch. Just got a new blouse and it’s wonderful. Plus I love that it didn’t break the bank.

10
Malachi Arnold ✉
3 list
3 days ago

Saw an ad on Twitter and really liked the style. Every order has arrived super quick and love that it’s free. I hate when other sites have free shipping but it’s slow.

9
Blake Wade ✉
3 list
6 days ago

Most brands only aspire to what Hem & Stitch achieves. I don’t know how you do it, but I love it. Every month I’m on your site looking at what’s new and reading the stories of your craftsmen.

10
Maci Stephens ✉
3 list
2 days ago

Finally pulled the trigger on a new pair of jeans from you guys last week. Couldn’t be happier. The photos on the site are gorgeous and love all the detail ones you do so you can see what the material really looks like.

10
Claire Ross ✉
7 days ago

I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.

8
Braxton Sullivan ✉
4 days ago

Wear my Hem & Stitch stuff almost every weekend. Particularly love your jeans. My only gripe is you use FedEx and FedEx always has a terrible time with my area and so I often miss packages. I’d be a 10 if you used UPS since then I wouldn’t miss my packages from you.

7
Luke Jordan ✉
3 list
a day ago

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

2
Omar Perkins ✉
3 list
9 days ago

Look, I love they way your cloths fit, but you definitely need to come up with a better way to handle online purchases being returned to local stores. The staff was bewildered and it took over an hour to fully complete the process. It did get done so you saved a little face, but what a mess!

10
Gabrielle Fleming ✉
3 list
20 hours ago

When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.