NPS
87
15 responses
Selected period
15 responses
87%
13 Promoters
13%
2 Passives
0%
0 Detractors

NPS over time

NPS
87
15 responses
Selected period
87%
13 Promoters
13%
2 Passives
0%
0 Detractors
9

Ordered 3 pair of jeans last week. They arrived super fast and love them. And really love the washing instructions you give. Never knew you don’t wash jeans every week.

9

I love your Oxfords, but I think my wife is “borrowing” them :)

9

I don’t make a ton of money, but I love to look good. You guys make it easy.

10

Not a big shopper, but love you guys. Such solid basics. Everything I wear comes from you now :)

9

Great value for the quality, love that you are super upfront about everything and where you’re materials are sourced.

9

I browse a lot online, but really love being able to come into the store to try things on and see the colors in real life.

9

The site is super fast, and I love the big images, makes it really easy to see the details and what the material will look like.

9

I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

9

The longest lasting pair of jeans in my closet are from Hem & Stitch. Just got a new blouse and it’s wonderful. Plus I love that it didn’t break the bank.

10

Saw an ad on Twitter and really liked the style. Every order has arrived super quick and love that it’s free. I hate when other sites have free shipping but it’s slow.

9

Most brands only aspire to what Hem & Stitch achieves. I don’t know how you do it, but I love it. Every month I’m on your site looking at what’s new and reading the stories of your craftsmen.

10

Finally pulled the trigger on a new pair of jeans from you guys last week. Couldn’t be happier. The photos on the site are gorgeous and love all the detail ones you do so you can see what the material really looks like.

8

Wear my Hem & Stitch stuff almost every weekend. Particularly love your jeans. My only gripe is you use FedEx and FedEx always has a terrible time with my area and so I often miss packages. I’d be a 10 if you used UPS since then I wouldn’t miss my packages from you.

7

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

10

When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.