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NPS
78
9 responses
Selected period
9 responses
78%
7 Promoters
22%
2 Passives
0%
0 Detractors

NPS over time

NPS
78
9 responses
Selected period
78%
7 Promoters
22%
2 Passives
0%
0 Detractors

9 responses

9 responses

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10
Jayla Barrett ✉
3 list
11 days ago

First time buying cloths from my iPad but it was great. Love how you have videos of the models wearing the cloths. Makes it much easier to imagine how it will actually fit.

9
Edward Harris ✉
3 list
10 days ago

Most stores make me feel awkward to browse, your staff is friendly without being pushy. I really appreciate it. And I don’t buy much in the store, but I do use the site after.

8
Nathan Gordon ✉
3 list
8 days ago

Got the app after Apple featured it. Don’t shop much on my phone, but your app makes it super easy and fast. Love your cashmere sweaters. Getting them in every color.

10
Gabriella Neal ✉
3 list
6 days ago

Didn’t expect ordering clothes from a phone would be any good, but I’m now on my 6th order and loving it. So much faster checkout than shopping on my Mac.

9
Mason Sanchez ✉
3 list
10 days ago

Love the little details like the occasional hand written note I get from someone on the team thanking me for being a customer. Most companies are faceless and focused on making a buck. Hem & Stitch is focused on much more than that.

9
Jackson Barnett ✉
10 days ago

I didn’t get much time in the store as you were closing early due to a water main break, but I really liked the unique layout of the store. Felt a lot more intuitive to how I shop. I can’t stand walking around trying to find something that is not in the place I thought it would be.

10
Luis Gonzalez ✉
3 list
8 days ago

I appreciate that your store is balanced, not too girly. Lots of stores I’ve been into recently put all the men’s in the back so I feel weird walking through a huge women’s section. Having the store split down the middle is much nicer. Smart.

10
Claire Ross ✉
7 days ago

I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.

8
Adrian Riley ✉
13 days ago

My husband got me a gift certificate for you guys last Christmas since he noticed me browsing around your store. So last week I went in to peruse and I ended up buying a really nice skirt. It’s really nice, but a bit annoying it is dry clean only. I am not a dry cleaners person, so while it’s lovely, I don’t end up wearing it much.