NPS
86
14 responses
Selected period
14 responses
86%
12 Promoters
14%
2 Passives
0%
0 Detractors

NPS over time

NPS
86
14 responses
Selected period
86%
12 Promoters
14%
2 Passives
0%
0 Detractors
10

The fit of my new jeans are awesome, and ordering straight from my new phone was awesome.

10

The fit of my new sweaters are great. Got them in every color you offered.

10

My girlfriend asked me if I had gotten a new haircut or done something different last night at dinner. I had to tell her it was my new Hem & Stitch outfit :).

9

Killing time one evening I stopped in your shop, and I ended up walking out with 10 shirts and 3 new pairs of jeans. And I couldn’t be happier I did. My new favorites.

9

Great great great. My new favorite clothing brand. I think I own one of everything you sell :)

10

Lost my luggage on a trip cross country and used your app and overnight shipping to have new stuff waiting for me at my destination when my connection arrived, how cool! Saved my butt.

9

Bought a leather jacket a month ago and it’s my new favorite thing in my closet. I can’t believe how high quality it is for how little I paid.

8

Super friendly staff. Store was very clean and well organized. It was brand new so there wasn’t a ton of stock just yet. I’ll be back in a few months.

9

I could spend hours in your store. Usually I take a peek at what’s new, then try on a bunch of things. Funny thing is I always end up getting more than I planned to, but that’s not your fault ;)

9

The site is really fast and easy to use. Got a bunch of t-shirts last month and a new pair of jeans just the other day. They are exactly the same color as on the site, that rarely happens.

7

Your new stores are really sharp. But your sizing is super wacky. I’m a Medium at most places but with you I am a large? Who are you designing for?

9

The longest lasting pair of jeans in my closet are from Hem & Stitch. Just got a new blouse and it’s wonderful. Plus I love that it didn’t break the bank.

10

Been on the hunt for a new jacket for a trip I’m going on and got an email about your new trench. So I went into the store to check it out and fell in love. Bought it on the spot. The color, length, buttons, lining, everything was exactly how I had imagined it. It’s like you were in my head when you designed it.

10

Found Hem & Stitch online first, then I needed to return something that wasn’t quite the right fit and found out you had a store really close to my house. Fell in love with everything instantly. The person who helped me couldn’t have been sweeter and I even picked up a new shirt for my husband.