NPS
76
29 responses
Selected period
29 responses
83%
24 Promoters
10%
3 Passives
7%
2 Detractors

NPS over time

NPS
76
29 responses
Selected period
83%
24 Promoters
10%
3 Passives
7%
2 Detractors
9

I found you guys on Pinterest, really loved the look and so I bought a blouse, really impressed. Just the right amount of sheer. And it arrived super fast.

9

The app is really good looking and super easy to use.

10

Made a return the other day and it was really pleasant.

10

Used your new app to see what some of your new patterns would look like on my body, really neat stuff.

10

Everything fits great, and the customer support person I spoke to about sizing was really helpful. Wish everyone was as great as Hem & Stitch.

9

I browse a lot online, but really love being able to come into the store to try things on and see the colors in real life.

9

The site is super fast, and I love the big images, makes it really easy to see the details and what the material will look like.

8

Love that you guys offer free shipping and free returns. I hate when people don’t. Not sure my friends really have the same taste as me.

10

The sale rack in the store is my favorite spot. Always really high quality stuff, not like other places that just put junk in the sale section.

8

The fitting rooms in your stores are really nice. Some stores have super tiny ones that are claustrophobic. so I appreciate that they have more room and hooks.

9

My girlfriend has been encouraging me to branch out of just t-shirts and jeans and your sweaters and oxfords are really comfortable and make my girlfriend super happy.

7

Your new stores are really sharp. But your sizing is super wacky. I’m a Medium at most places but with you I am a large? Who are you designing for?

9

Ordered 3 pair of jeans last week. They arrived super fast and love them. And really love the washing instructions you give. Never knew you don’t wash jeans every week.

9

Stumbled upon your site when someone posted your latest collection on Facebook. Been really excited by my new trench. Always wanted one, and finally decided to treat myself. Glad I did.

10

Saw an ad on Twitter and really liked the style. Every order has arrived super quick and love that it’s free. I hate when other sites have free shipping but it’s slow.

9

Downloaded the app a couple weeks ago when you were featured. Loved the new customer on-boarding experience, really solid orientation and I’m wearing my new t-shirt as I type this :)

9

Bought a pair of fun swim trunks and am really happy. Picked them up at your shop in LA while on vacation. Will def seek you out when I get home too.

9

Found you through an ad on Facebook. The clothes looked great so I installed your app. Been really impressed. The quality, fit, and price are all super. Much cheaper than J.Crew and Madewell.

9

Popped in your store the other day and was really pleased with the entire experience. The staff was friendly, you had all my sizes, and I even got a nice little discount. Big fan.

9

I always have a hard time finding jeans that fit, you’re are incredible and the person who helped me was actually really nice and didn’t make me feel rushed. Found a great new pair.