NPS
50
6 responses
Selected period
6 responses
50%
3 Promoters
50%
3 Passives
0%
0 Detractors

NPS over time

NPS
50
6 responses
Selected period
50%
3 Promoters
50%
3 Passives
0%
0 Detractors
10

Fast shipping, incredibly generous return policy, and amazing clothes I can’t find anywhere else. Pretty rad.

8

Love that you guys offer free shipping and free returns. I hate when people don’t. Not sure my friends really have the same taste as me.

9

The jeans I ordered didn’t fit very well, so I wanted to return them, but I couldn’t find out where to print the return shipping label. After contacting support they helped me, which was super pleasant.

9

Love being able to make returns at the store for the things I bought online. So much better than printing a return label and shipping it out. Plus I can walk out with something new on the spot.

7

My orders have been shipping slower and slower and it seems the denim you are using these days is a lots thinner. It is wearing in the knees a lot faster. Still a fan, but hope you can get quality back on track.

7

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.