1. Dashboard
  2. Trends
  3. Reports
  4. Metrics
  5. People
  6. Integrations
👥 Edit and send
NPS
48
21 responses
Selected period
21 responses
67%
14 Promoters
14%
3 Passives
19%
4 Detractors

NPS over time

NPS
48
21 responses
Selected period
67%
14 Promoters
14%
3 Passives
19%
4 Detractors

21 responses

21 responses

Create a trend with these results
📅
🔎
␡
+ Add a new filter

Add a new filter

Add Add a new filter
🔎
Export data
8
Jaden Stephens ✉
12 days ago

Your Palo Alto store is a bit far away from me. Would love to see one in San Jose.

1
Harrison Ward ✉
3 list
7 days ago

I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!

9
Maddox Shaw ✉
9 days ago

I buy all my basics from ya’ll. It’s super convenient since your store is just a couple blocks from my work.

9
Jackson Barnett ✉
10 days ago

I didn’t get much time in the store as you were closing early due to a water main break, but I really liked the unique layout of the store. Felt a lot more intuitive to how I shop. I can’t stand walking around trying to find something that is not in the place I thought it would be.

10
Luis Gonzalez ✉
3 list
8 days ago

I appreciate that your store is balanced, not too girly. Lots of stores I’ve been into recently put all the men’s in the back so I feel weird walking through a huge women’s section. Having the store split down the middle is much nicer. Smart.

9
Penelope Hunter ✉
3 list
6 days ago

Been a long time store customer, but just started using the site after signing up for your newsletter at the store. I may be hooked. Bought 3 things this week and 2 have already arrived. No idea how you get things to my little cabin here in Snohomish so quick, but it’s wonderful.

10
Rebecca Romero ✉
3 list
6 days ago

Your store just opened up near me, and one night after dinner I had a few minutes to kill and so I wandered in. Was really lovely store and the staff was super friendly, not pushy. Long story short, I ended up buying $300+ worth of new stuff :)

10
Arianna Baker ✉
12 days ago

I love being able to visit your stores and try things on and make sure everything fits. I usually browse around online, but end up buying in the store.

3
Oscar Caldwell ✉
3 list
11 days ago

I don’t talk about fashion with my friends. I really only buy underwear and undershirts from you guys anyway, nothing that special. Sort of expensive compared to what you can get at a big box store too.

9
Edward Harris ✉
3 list
10 days ago

Most stores make me feel awkward to browse, your staff is friendly without being pushy. I really appreciate it. And I don’t buy much in the store, but I do use the site after.

9
Brooke Caldwell ✉
8 days ago

I could spend hours in your store. Usually I take a peek at what’s new, then try on a bunch of things. Funny thing is I always end up getting more than I planned to, but that’s not your fault ;)

1
Payton Hoffman ✉
3 list
7 days ago

I was overcharged $50 last time I visited the store. I said something, but the sales person said It was correct. I had a discount to use, but they said it would apply "later"? What does that mean?

9
Sara Jones ✉
3 list
6 days ago

Popped in your store the other day and was really pleased with the entire experience. The staff was friendly, you had all my sizes, and I even got a nice little discount. Big fan.

2
Gabrielle Chavez ✉
3 list
6 days ago

Bought some shirts last week at the store and they shrunk, tried to return but the staff was really rude and insinuated that I had washed them incorrectly. I expected more from you all.

10
Sarah Gardner ✉
3 list
13 days ago

I must buy something every week. I love that I can quickly return, for free, online or stop by the store if that’s easier too. The site does a great job of showing off the details and the feel always matches what I was expecting.

7
Michelle Hansen ✉
3 list
12 days ago

The clothes are great, love the quality, but the staff at your stores are hit or miss. My local store has super friendly team, but when I visited San Francisco last month I stopped in, but no one helped me and when I checked out I felt like they were distracted.

10
Violet Bishop ✉
11 days ago

Found Hem & Stitch online first, then I needed to return something that wasn’t quite the right fit and found out you had a store really close to my house. Fell in love with everything instantly. The person who helped me couldn’t have been sweeter and I even picked up a new shirt for my husband.

9
David Hughes ✉
11 days ago

I’m SO happy you guys opened a store in Tyson’s Corner. I typically buy off of your website, but I certainly prefer to touch and feel the clothing. It can be a bit tricky to get to with rush hour traffic, but i’m willing to stomach it to get my Classic Oxford.

9
Nolan Mckinney ✉
3 list
6 days ago

It’s pretty rare to find a store that actually recommends things that look nice on me instead of just trying to sell me something. I didn’t find jeans that fit me well, but I have pretty irregular requirements. Even though I didn’t buy anything the entire experience was a delight. I’ll be back next month when I need a new sweater for sure.

8
Adrian Riley ✉
13 days ago

My husband got me a gift certificate for you guys last Christmas since he noticed me browsing around your store. So last week I went in to peruse and I ended up buying a really nice skirt. It’s really nice, but a bit annoying it is dry clean only. I am not a dry cleaners person, so while it’s lovely, I don’t end up wearing it much.