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NPS
54
13 responses
Selected period
13 responses
62%
8 Promoters
31%
4 Passives
8%
1 Detractor

NPS over time

NPS
54
13 responses
Selected period
62%
8 Promoters
31%
4 Passives
8%
1 Detractor

13 responses

13 responses

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8
Lila Vasquez ✉
3 list
5 days ago

The fitting rooms in your stores are really nice. Some stores have super tiny ones that are claustrophobic. so I appreciate that they have more room and hooks.

10
Layla Lynch ✉
3 list
2 days ago

Incredible value and quality for the price, plus the stores are always a great source of inspiration for the looks.

9
Alejandro Burns ✉
7 days ago

The stores are great, the site is great, the clothes are great. My only nit would be I wish you had a line for huskier guys like me.

10
Arianna Baker ✉
12 days ago

I love being able to visit your stores and try things on and make sure everything fits. I usually browse around online, but end up buying in the store.

7
Eli Diaz ✉
3 list
7 days ago

Your new stores are really sharp. But your sizing is super wacky. I’m a Medium at most places but with you I am a large? Who are you designing for?

10
Gabriella Hanson ✉
3 list
a day ago

Love your stores. From the music, to the staff, to the way you present all the garments. Every time I step in the store I feel inspired to dress better :)

9
Edward Harris ✉
3 list
10 days ago

Most stores make me feel awkward to browse, your staff is friendly without being pushy. I really appreciate it. And I don’t buy much in the store, but I do use the site after.

10
Luis Gonzalez ✉
3 list
8 days ago

I appreciate that your store is balanced, not too girly. Lots of stores I’ve been into recently put all the men’s in the back so I feel weird walking through a huge women’s section. Having the store split down the middle is much nicer. Smart.

10
Cayden Reid ✉
3 list
11 days ago

My best friend told me about you last year and since then I’m a convert. The stores are super convenient and are always super well stocked. Don’t think I’ve ever not been able to find what I wanted. And I’m always the size that goes first everywhere else.

7
Michelle Hansen ✉
3 list
12 days ago

The clothes are great, love the quality, but the staff at your stores are hit or miss. My local store has super friendly team, but when I visited San Francisco last month I stopped in, but no one helped me and when I checked out I felt like they were distracted.

8
Alexa Simpson ✉
3 list
13 days ago

One of my friends actually told me about you a couple months back. Since then I’ve been hooked. I’ve bought in the stores dozens of times. The style is just the right balance of trendy and timeless. Plus the materials are super high quality. Washed some of shirts a bunch of times and no sign of fading.

2
Omar Perkins ✉
3 list
9 days ago

Look, I love they way your cloths fit, but you definitely need to come up with a better way to handle online purchases being returned to local stores. The staff was bewildered and it took over an hour to fully complete the process. It did get done so you saved a little face, but what a mess!

9
Isaiah Little ✉
3 list
5 days ago

I was super pleased with the staff at your Rockville store. They are incredibly helpful. I usually have to shop at specialty stores to find my sizes, but they were able to show me a number of things that worked for tall people. The price was a bit steep for what I was wanting to spend, but I felt like it was worth it.