NPS
71
7 responses
Selected period
7 responses
71%
5 Promoters
29%
2 Passives
0%
0 Detractors

NPS over time

NPS
71
7 responses
Selected period
71%
5 Promoters
29%
2 Passives
0%
0 Detractors
8

The fitting rooms in your stores are really nice. Some stores have super tiny ones that are claustrophobic. so I appreciate that they have more room and hooks.

10

Incredible value and quality for the price, plus the stores are always a great source of inspiration for the looks.

9

The stores are great, the site is great, the clothes are great. My only nit would be I wish you had a line for huskier guys like me.

7

Your new stores are really sharp. But your sizing is super wacky. I’m a Medium at most places but with you I am a large? Who are you designing for?

10

Love your stores. From the music, to the staff, to the way you present all the garments. Every time I step in the store I feel inspired to dress better :)

10

I appreciate that your store is balanced, not too girly. Lots of stores I’ve been into recently put all the men’s in the back so I feel weird walking through a huge women’s section. Having the store split down the middle is much nicer. Smart.

9

I was super pleased with the staff at your Rockville store. They are incredibly helpful. I usually have to shop at specialty stores to find my sizes, but they were able to show me a number of things that worked for tall people. The price was a bit steep for what I was wanting to spend, but I felt like it was worth it.