NPS
76
21 responses
Selected period
21 responses
86%
18 Promoters
5%
1 Passive
10%
2 Detractors

NPS over time

NPS
76
21 responses
Selected period
86%
18 Promoters
5%
1 Passive
10%
2 Detractors
9

As a smaller guy, it can be hard to find good looking stuff that also fits without needing to get it tailored. Hem & Stitch always has the best stuff in a size that fits me great.

9

I shop at a bunch of different sites, but I always find myself pinning your stuff most :)

0

Worst shopping experience. Your stuff is for young people who have no taste. You should sell clothes for real women.

10

Used your new app to see what some of your new patterns would look like on my body, really neat stuff.

10

When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.

9

Best shopping app on my phone. I’ve even ordered stuff on the bus. Never thought I’d do that, but it’s just so easy.

10

The sale rack in the store is my favorite spot. Always really high quality stuff, not like other places that just put junk in the sale section.

9

I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

9

I’ve been a customer for years. Love your stuff, the quality has been incredible year after year and tell everyone I know that they should be buying from Hem & Stitch.

9

Not a big shopper, so being able to get basics straight from your app while I have time to kill is really great, plus the your stuff fits me the best.

9

Everything fits pretty good, but the sweaters pill more than any other sweaters in my closet. But all your other stuff is the best I’ve ever bought. So a big fan.

0

Nothing fits me. I’m a bigger guy, so maybe you are focusing on super tiny guys, but can’t recommend you to my friends since I don’t wear any of your stuff.

10

Just got another delivery of jeans and shirts i ordered last night, super fast delivery (as always) and I get more compliments when I wear my Hem & Stitch stuff than anything else.

10

Lost my luggage on a trip cross country and used your app and overnight shipping to have new stuff waiting for me at my destination when my connection arrived, how cool! Saved my butt.

9

Ordered on my iPhone on Thursday and my jeans arrived Friday. Incredible. Only one other company has ever shipped stuff that fast. Plus I loved the push notifications letting me know the order had shipped and was delivered.

10

Been a customer since day 1. My other stuff doesn’t get nearly as much use now, since I prefer to wear my denim and blouses from you all. The new silk is incredible too. Plus you guys have colors no one else has.

10

I recently got a new job and so I needed a bunch of new clothes and have been over the moon for your slacks and sweaters. Super chic and fresh. Being 26 I don’t want dated professional stuff. Never an issue with Hem & Stitch.

10

Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.

10

Your store just opened up near me, and one night after dinner I had a few minutes to kill and so I wandered in. Was really lovely store and the staff was super friendly, not pushy. Long story short, I ended up buying $300+ worth of new stuff :)

8

Wear my Hem & Stitch stuff almost every weekend. Particularly love your jeans. My only gripe is you use FedEx and FedEx always has a terrible time with my area and so I often miss packages. I’d be a 10 if you used UPS since then I wouldn’t miss my packages from you.