NPS
33
3 responses
Selected period
3 responses
67%
2 Promoters
0%
0 Passives
33%
1 Detractor

NPS over time

NPS
33
3 responses
Selected period
67%
2 Promoters
0%
0 Passives
33%
1 Detractor
9

The jeans I ordered didn’t fit very well, so I wanted to return them, but I couldn’t find out where to print the return shipping label. After contacting support they helped me, which was super pleasant.

5

Customer support takes forever to respond. I’ve literally waited days for a response about an order I placed and needed to change the shipping address since I wasn’t going to be in town to receive it. Annoying.

9

I bought one blouse and it ripped the third time I wore it. When I went to return it the customer support person was super helpful and took it back no questions asked. Really impressed. Customer for life now.