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NPS
29
7 responses
Selected period
7 responses
43%
3 Promoters
43%
3 Passives
14%
1 Detractor

NPS over time

NPS
29
7 responses
Selected period
43%
3 Promoters
43%
3 Passives
14%
1 Detractor

7 responses

7 responses

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8
Violet Payne ✉
3 list
1 hours ago

Love that you guys offer free shipping and free returns. I hate when people don’t. Not sure my friends really have the same taste as me.

10
Arianna Baker ✉
12 days ago

I love being able to visit your stores and try things on and make sure everything fits. I usually browse around online, but end up buying in the store.

7
Jason Rodriguez ✉
3 list
5 hours ago

Not sure if the AC was broken or what but it was SUPER cold in the store. I live in California and it get’s hot, but it’s hard to shop when you’re shivering. Still, I did get a pretty killer sweater! I’ll come back in the winter when it’s warmer ;)

0
Aaron Mills ✉
3 list
3 days ago

What a disaster! Your vintage tees run way to big, your jeans are stiff as a board, and the Oxford sweater felt like burlap! I’m not sure what all the fuss is about. I’ll stick to Old Navy. They may not be "high fashion", but at least they are cheap! No thanks.

7
Luke Jordan ✉
3 list
a day ago

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

10
Gabrielle Fleming ✉
3 list
20 hours ago

When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.

9
Nolan Mckinney ✉
3 list
6 days ago

It’s pretty rare to find a store that actually recommends things that look nice on me instead of just trying to sell me something. I didn’t find jeans that fit me well, but I have pretty irregular requirements. Even though I didn’t buy anything the entire experience was a delight. I’ll be back next month when I need a new sweater for sure.