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NPS
0
8 responses
Selected period
8 responses
38%
3 Promoters
25%
2 Passives
38%
3 Detractors

NPS over time

NPS
0
8 responses
Selected period
38%
3 Promoters
25%
2 Passives
38%
3 Detractors

8 responses

8 responses

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9
Ashton Reid ✉
3 list
9 days ago

My first order arrived last week, a simple oatmeal cashmere crew sweater. I adore it. I’ve gotten more compliments on this sweet little sweater than any item I’ve ever worn before. Will be back for more soon :)

3
Cristian Baker ✉
2 days ago

Your Palo Alto store is freezing!! I only stayed about 3 minutes as I couldn’t stand it any longer. Are you trying to clear out your sweater stock?!? Seems fishy to me.

7
Ian Diaz ✉
3 list
5 days ago

Appreciate how you make the process of buying super quick. Unfortunately the sweater I bought was a bit too small. Said it would fit my chest dimensions, but I guess not. Now I need to return it.

9
Dominic May ✉
8 days ago

Been a customer for years, the clothes last super long, the biggest issue is me staining them :). SO when I do need to replace a pair of jeans or a sweater, I can pop in and pick one up.

7
Jason Rodriguez ✉
3 list
5 hours ago

Not sure if the AC was broken or what but it was SUPER cold in the store. I live in California and it get’s hot, but it’s hard to shop when you’re shivering. Still, I did get a pretty killer sweater! I’ll come back in the winter when it’s warmer ;)

0
Aaron Mills ✉
3 list
3 days ago

What a disaster! Your vintage tees run way to big, your jeans are stiff as a board, and the Oxford sweater felt like burlap! I’m not sure what all the fuss is about. I’ll stick to Old Navy. They may not be "high fashion", but at least they are cheap! No thanks.

9
Nolan Mckinney ✉
3 list
6 days ago

It’s pretty rare to find a store that actually recommends things that look nice on me instead of just trying to sell me something. I didn’t find jeans that fit me well, but I have pretty irregular requirements. Even though I didn’t buy anything the entire experience was a delight. I’ll be back next month when I need a new sweater for sure.

1
Harrison Ward ✉
3 list
7 days ago

I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!