NPS
43
7 responses
Selected period
7 responses
71%
5 Promoters
0%
0 Passives
29%
2 Detractors

NPS over time

NPS
43
7 responses
Selected period
71%
5 Promoters
0%
0 Passives
29%
2 Detractors
9

Been a long time store customer, but just started using the site after signing up for your newsletter at the store. I may be hooked. Bought 3 things this week and 2 have already arrived. No idea how you get things to my little cabin here in Snohomish so quick, but it’s wonderful.

10

I love being able to visit your stores and try things on and make sure everything fits. I usually browse around online, but end up buying in the store.

9

I could spend hours in your store. Usually I take a peek at what’s new, then try on a bunch of things. Funny thing is I always end up getting more than I planned to, but that’s not your fault ;)

4

My friend turned me on to you guys a while ago and things started off great. Bought a few sweaters and such, but this seasons look is just a bit too nuts for me. I think I’ll be going back to my tried and true brands again.

2

My order never arrived. I checked with customer support about it and they have no record of it. They said they’d investigate and report back, but never did. Disappointed since I had heard great things. Would love to be a customer, just wish this was handled more promptly.

9

It’s pretty rare to find a store that actually recommends things that look nice on me instead of just trying to sell me something. I didn’t find jeans that fit me well, but I have pretty irregular requirements. Even though I didn’t buy anything the entire experience was a delight. I’ll be back next month when I need a new sweater for sure.

9

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.