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NPS
45
11 responses
Selected period
11 responses
64%
7 Promoters
18%
2 Passives
18%
2 Detractors

NPS over time

NPS
45
11 responses
Selected period
64%
7 Promoters
18%
2 Passives
18%
2 Detractors

11 responses

11 responses

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10
Marcus Parker ✉
3 list
6 days ago

This is the first time I actually enjoyed shopping. I’m not big on pushy salespeople (is anyone?). I found the staff to be very helpful when needed, but stayed out of my way most of the time.

10
Paisley Riley ✉
3 list
5 days ago

I used to shop on the weekends, but now I save a ton of time and can order straight from your app while riding the bus. So cool.

10
Gabriella Hanson ✉
3 list
a day ago

Love your stores. From the music, to the staff, to the way you present all the garments. Every time I step in the store I feel inspired to dress better :)

9
Trevor Gibson ✉
3 list
6 days ago

I always have a hard time finding jeans that fit, you’re are incredible and the person who helped me was actually really nice and didn’t make me feel rushed. Found a great new pair.

10
Julia Diaz ✉
3 list
2 days ago

Been a long time customer. Found you through your San Francisco shop. Wandered in one afternoon and have been hooked ever since. Now I buy on your site and in the store, just depends.

1
Harrison Ward ✉
3 list
7 days ago

I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!

1
Payton Hoffman ✉
3 list
7 days ago

I was overcharged $50 last time I visited the store. I said something, but the sales person said It was correct. I had a discount to use, but they said it would apply "later"? What does that mean?

9
Aniyah Thomas ✉
3 list
3 days ago

I bought one blouse and it ripped the third time I wore it. When I went to return it the customer support person was super helpful and took it back no questions asked. Really impressed. Customer for life now.

9
Penelope Hunter ✉
3 list
6 days ago

Been a long time store customer, but just started using the site after signing up for your newsletter at the store. I may be hooked. Bought 3 things this week and 2 have already arrived. No idea how you get things to my little cabin here in Snohomish so quick, but it’s wonderful.

8
Braxton Sullivan ✉
4 days ago

Wear my Hem & Stitch stuff almost every weekend. Particularly love your jeans. My only gripe is you use FedEx and FedEx always has a terrible time with my area and so I often miss packages. I’d be a 10 if you used UPS since then I wouldn’t miss my packages from you.

7
Luke Jordan ✉
3 list
a day ago

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.