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NPS
-50
4 responses
Last 30 days
3 responses
25%
1 Promoter
0%
0 Passives
75%
3 Detractors

NPS over time

30-day NPS
-50
4 responses
Last 30 days
25%
1 Promoter
0%
0 Passives
75%
3 Detractors

3 responses

3 responses

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1
Payton Hoffman ✉
3 list
7 days ago

I was overcharged $50 last time I visited the store. I said something, but the sales person said It was correct. I had a discount to use, but they said it would apply "later"? What does that mean?

1
Sebastian Weaver ✉
3 list
12 days ago

UPS lost the package, and when I asked for you to send me a replacement I was told that isn’t your policy. I understand UPS made the mistake, but that isn’t my problem. I paid for my order from you and I expect to get it. You could have made me supper happy by sending it out right away, instead you are making me wait until you get confirmation from UPS?

2
Morgan Henderson ✉
13 days ago

My order never arrived. I checked with customer support about it and they have no record of it. They said they’d investigate and report back, but never did. Disappointed since I had heard great things. Would love to be a customer, just wish this was handled more promptly.