NPS
55
22 responses
Last 30 days
4 responses
73%
16 Promoters
9%
2 Passives
18%
4 Detractors

NPS over time

30-day NPS
55
22 responses
Last 30 days
73%
16 Promoters
9%
2 Passives
18%
4 Detractors
5

Customer support takes forever to respond. I’ve literally waited days for a response about an order I placed and needed to change the shipping address since I wasn’t going to be in town to receive it. Annoying.

2

Bought some shirts last week at the store and they shrunk, tried to return but the staff was really rude and insinuated that I had washed them incorrectly. I expected more from you all.

1

UPS lost the package, and when I asked for you to send me a replacement I was told that isn’t your policy. I understand UPS made the mistake, but that isn’t my problem. I paid for my order from you and I expect to get it. You could have made me supper happy by sending it out right away, instead you are making me wait until you get confirmation from UPS?

2

My order never arrived. I checked with customer support about it and they have no record of it. They said they’d investigate and report back, but never did. Disappointed since I had heard great things. Would love to be a customer, just wish this was handled more promptly.