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NPS
71
35 responses
Last 30 days
3 responses
80%
28 Promoters
11%
4 Passives
9%
3 Detractors

NPS over time

30-day NPS
71
35 responses
Last 30 days
80%
28 Promoters
11%
4 Passives
9%
3 Detractors

3 responses

3 responses

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3
Cristian Baker ✉
2 days ago

Your Palo Alto store is freezing!! I only stayed about 3 minutes as I couldn’t stand it any longer. Are you trying to clear out your sweater stock?!? Seems fishy to me.

1
Payton Hoffman ✉
3 list
7 days ago

I was overcharged $50 last time I visited the store. I said something, but the sales person said It was correct. I had a discount to use, but they said it would apply "later"? What does that mean?

1
Harrison Ward ✉
3 list
7 days ago

I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!