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NPS
62
13 responses
Last 30 days
3 responses
69%
9 Promoters
23%
3 Passives
8%
1 Detractor

NPS over time

30-day NPS
62
13 responses
Last 30 days
69%
9 Promoters
23%
3 Passives
8%
1 Detractor

3 responses

3 responses

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7
Luke Jordan ✉
3 list
a day ago

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

7
Hayden Turner ✉
3 list
a day ago

My orders have been shipping slower and slower and it seems the denim you are using these days is a lots thinner. It is wearing in the knees a lot faster. Still a fan, but hope you can get quality back on track.

8
Braxton Sullivan ✉
4 days ago

Wear my Hem & Stitch stuff almost every weekend. Particularly love your jeans. My only gripe is you use FedEx and FedEx always has a terrible time with my area and so I often miss packages. I’d be a 10 if you used UPS since then I wouldn’t miss my packages from you.