1. Dashboard
  2. Trends
  3. Reports
  4. Metrics
  5. People
  6. Integrations
👥 Edit and send
NPS
64
14 responses
Last 30 days
11 responses
79%
11 Promoters
7%
1 Passive
14%
2 Detractors

NPS over time

30-day NPS
64
14 responses
Last 30 days
79%
11 Promoters
7%
1 Passive
14%
2 Detractors

11 responses

11 responses

Create a trend with these results
📅
🔎
␡
+ Add a new filter

Add a new filter

Add Add a new filter
🔎
Export data
9
Alaina Dunn ✉
15 hours ago

The jeans I ordered didn’t fit very well, so I wanted to return them, but I couldn’t find out where to print the return shipping label. After contacting support they helped me, which was super pleasant.

10
Mila Montgomery ✉
3 list
23 hours ago

Made a return the other day and it was really pleasant.

9
Lyla Hoffman ✉
a day ago

Love being able to make returns at the store for the things I bought online. So much better than printing a return label and shipping it out. Plus I can walk out with something new on the spot.

9
Tristan Grant ✉
3 list
a day ago

I had to return an online purchase, and I figured I’d just run down to your Palo Alto store. Your staff was able to make it happen, but they hadn’t processed an online return before, so it took a few minutes. It’s really convent to shop this way, so I’d suggest making the process a bit smoother, Well done though!

9
Aniyah Thomas ✉
3 list
3 days ago

I bought one blouse and it ripped the third time I wore it. When I went to return it the customer support person was super helpful and took it back no questions asked. Really impressed. Customer for life now.

9
Summer Davis ✉
8 days ago

One of the best mobile check-out experiences ever. Loved that I could take a photo of my credit card, I hate entering all that info every time. Only issue I’ve had is that the returns were a bit tricky. Took a lot of effort to get the label.

10
Peyton Morgan ✉
3 list
9 days ago

Your sales are always a big deal. The free shipping and returns are great and customer service has always been crazy helpful and quick to respond. It’s like they never sleep.

10
Declan George ✉
3 list
9 days ago

Love your fast shipping and easy returns.

9
Nathan Holland ✉
3 list
10 days ago

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.

10
Mckenzie Garrett ✉
11 days ago

Everyone claims to have easy returns, but you actually do. I can’t tell you how many sites I’ve had to beg and plea with customer support to authorize a return. There’s none of that with you guys. I just stick the label you include in the box and drop it in the post. So great.

10
Violet Bishop ✉
11 days ago

Found Hem & Stitch online first, then I needed to return something that wasn’t quite the right fit and found out you had a store really close to my house. Fell in love with everything instantly. The person who helped me couldn’t have been sweeter and I even picked up a new shirt for my husband.