NPS
62
13 responses
Last 30 days
9 responses
69%
9 Promoters
23%
3 Passives
8%
1 Detractor

NPS over time

30-day NPS
62
13 responses
Last 30 days
69%
9 Promoters
23%
3 Passives
8%
1 Detractor
10

Fast shipping, incredibly generous return policy, and amazing clothes I can’t find anywhere else. Pretty rad.

10

Lifetime customer. My closet is filled with Hem & Stitch and I couldn’t be happier. The best thing is everything. You sweat the details from the site search being super easy to use to the crazy fast free shipping.

9

My order arrived super fast. UPS was at my doorstep the next day after ordering from your app. That doesn’t happen often. Keep it up!

9

I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.

9

I found you guys on Pinterest, really loved the look and so I bought a blouse, really impressed. Just the right amount of sheer. And it arrived super fast.

10

Your sales are always a big deal. The free shipping and returns are great and customer service has always been crazy helpful and quick to respond. It’s like they never sleep.

10

Love your fast shipping and easy returns.

9

Ordered on my iPhone on Thursday and my jeans arrived Friday. Incredible. Only one other company has ever shipped stuff that fast. Plus I loved the push notifications letting me know the order had shipped and was delivered.

10

Lost my luggage on a trip cross country and used your app and overnight shipping to have new stuff waiting for me at my destination when my connection arrived, how cool! Saved my butt.