NPS
100
10 responses
Last 30 days
10 responses
100%
10 Promoters
0%
0 Passives
0%
0 Detractors

NPS over time

30-day NPS
100
10 responses
Last 30 days
100%
10 Promoters
0%
0 Passives
0%
0 Detractors
9

Searching your site is the best out there, such great shots of the clothes and no duds :)

10

Finally pulled the trigger on a new pair of jeans from you guys last week. Couldn’t be happier. The photos on the site are gorgeous and love all the detail ones you do so you can see what the material really looks like.

10

Been a long time customer. Found you through your San Francisco shop. Wandered in one afternoon and have been hooked ever since. Now I buy on your site and in the store, just depends.

9

The site is super fast, and I love the big images, makes it really easy to see the details and what the material will look like.

9

I shop at a bunch of different sites, but I always find myself pinning your stuff most :)

9

Most brands only aspire to what Hem & Stitch achieves. I don’t know how you do it, but I love it. Every month I’m on your site looking at what’s new and reading the stories of your craftsmen.

10

Lifetime customer. My closet is filled with Hem & Stitch and I couldn’t be happier. The best thing is everything. You sweat the details from the site search being super easy to use to the crazy fast free shipping.

9

I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.

9

The site is really fast and easy to use. Got a bunch of t-shirts last month and a new pair of jeans just the other day. They are exactly the same color as on the site, that rarely happens.

10

I love being able to visit your stores and try things on and make sure everything fits. I usually browse around online, but end up buying in the store.