NPS
79
14 responses
Last 30 days
14 responses
86%
12 Promoters
7%
1 Passive
7%
1 Detractor

NPS over time

30-day NPS
79
14 responses
Last 30 days
86%
12 Promoters
7%
1 Passive
7%
1 Detractor
7

My orders have been shipping slower and slower and it seems the denim you are using these days is a lots thinner. It is wearing in the knees a lot faster. Still a fan, but hope you can get quality back on track.

9

Ordered 3 pair of jeans last week. They arrived super fast and love them. And really love the washing instructions you give. Never knew you don’t wash jeans every week.

9

My girlfriend bought me a new pair of jeans last weekend and they are my new favorite jeans. Great wash and fit. Hadn’t heard of Hem & Stitch before but now I’m a convert.

9

The cut of most jeans are too baggy and saggy. Your’s fit great. Really happy with the way they feel and look. Great wash too.

0

What a disaster! Your vintage tees run way to big, your jeans are stiff as a board, and the Oxford sweater felt like burlap! I’m not sure what all the fuss is about. I’ll stick to Old Navy. They may not be "high fashion", but at least they are cheap! No thanks.

10

Been a customer since day 1. My other stuff doesn’t get nearly as much use now, since I prefer to wear my denim and blouses from you all. The new silk is incredible too. Plus you guys have colors no one else has.

9

I always have a hard time finding jeans that fit, you’re are incredible and the person who helped me was actually really nice and didn’t make me feel rushed. Found a great new pair.

9

The longest lasting pair of jeans in my closet are from Hem & Stitch. Just got a new blouse and it’s wonderful. Plus I love that it didn’t break the bank.

9

The site is really fast and easy to use. Got a bunch of t-shirts last month and a new pair of jeans just the other day. They are exactly the same color as on the site, that rarely happens.

9

I couldn’t make up my mind between two pairs of jeans and Amy at the SF shop was super helpful. Old fashioned customer service.

9

I’ve always had a hard time finding the perfect jean. Now I have. Just got my first pair from you last week and they fit perfectly. Don’t change!

10

The fit of my new jeans are awesome, and ordering straight from my new phone was awesome.

9

Your jeans fit me great. Plus I love your wash options, nothing crazy. Understated and reserved.