NPS

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NPS over time

30-day NPS

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Comments

I’ve been a customer for years. Love your stuff, the quality has been incredible year after year and tell everyone I know that they should be buying from Hem & Stitch.

Luke Jordan ✉

3 list

a day ago

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

Parker Hawkins ✉

3 list

a day ago

The sweaters I ordered were supposed to be charcoal, but they look way different than they did on my iPad.

Aaron Duncan ✉

3 list

2 days ago

My girlfriend told me to get your app, put it on the iPad and started browsing. Liked the look of your basics. Solid stuff. Ordered some of your shirts and they fit great and are super soft. Now I can just order new shirts from you guys, no more going to the mall.

Andres Herrera ✉

3 list

2 days ago

The app is really good looking and super easy to use.

Zoey Adams ✉

3 list

2 days ago

My new favorite way to spend an evening is browsing around on your new iPad app.

Katelyn Cook ✉

3 days ago

Found you through an ad on Facebook. The clothes looked great so I installed your app. Been really impressed. The quality, fit, and price are all super. Much cheaper than J.Crew and Madewell.

Nicholas James ✉

3 list

3 days ago

Downloaded the app a couple weeks ago when you were featured. Loved the new customer on-boarding experience, really solid orientation and I’m wearing my new t-shirt as I type this :)

Gabriella Neal ✉

3 list

6 days ago

Didn’t expect ordering clothes from a phone would be any good, but I’m now on my 6th order and loving it. So much faster checkout than shopping on my Mac.

Summer Davis ✉

8 days ago

One of the best mobile check-out experiences ever. Loved that I could take a photo of my credit card, I hate entering all that info every time. Only issue I’ve had is that the returns were a bit tricky. Took a lot of effort to get the label.

Parker Nguyen ✉

3 list

8 days ago

Big fan. Been using your app since the beta. Changed the way I shop, since I can order in quick bursts and with free shipping I’m a bit addicted :)

Ryan Reynolds ✉

10 days ago

Ordered on my iPhone on Thursday and my jeans arrived Friday. Incredible. Only one other company has ever shipped stuff that fast. Plus I loved the push notifications letting me know the order had shipped and was delivered.

Kylee Castillo ✉

3 list

11 days ago

The fit of my new jeans are awesome, and ordering straight from my new phone was awesome.

Jayla Barrett ✉

3 list

11 days ago

First time buying cloths from my iPad but it was great. Love how you have videos of the models wearing the cloths. Makes it much easier to imagine how it will actually fit.

Christopher Silva ✉

3 list

11 days ago

Amazing app and clothes.

Wesley Garza ✉

12 days ago

Been trying to order for a couple days, but the app crashes every time I get to the checkout process. Just about to give up.

Bryce Bailey ✉

3 list

12 days ago

Being able to pin items straight from the app to my boards is great.

Brianna Peters ✉

3 list

12 days ago

Now that I know my size in your shirts, I order them in bulk from the app while watching TV. So smooth.

Aniyah Baker ✉

3 list

12 days ago

Lost my luggage on a trip cross country and used your app and overnight shipping to have new stuff waiting for me at my destination when my connection arrived, how cool! Saved my butt.

Nathan Caldwell ✉

13 days ago

The app is awesome on my iPad. Appreciate all the detailed photos of the stitching and buttons.

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NPS over time

21 responses

21 responses

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